Front window screen falling off, TV in one bedroom didn’t work, never sent anyone to fix it. Could not use Both balcony chairs,they were broken,

Roach infested. Complained 3 different times to front desk. They gave us a bottle of roach spray. We left a day early because of roaches in our beds. No internet...complained every day to front desk to no avail.

We checked in on a Wednesday afternoon and arrived about 15 or 20 minutes before check-in and had no issues fetting slightly early. Staff was quick and friendly. We stayed in a 3 bedroom condo that had an awesome view of the lake from the back door. It is a mixed property so there are permanent owners on site but all were friendly. The indoor pool was hit with my kids and we eneded up spending hours there on day 2 of our vacation. There were plenty of dishes and everything was clean. The only issue we had was the dryer took a long time to dry. Property was well maintained and the condo was lovely and spacious. We will definatly look there first on any other trips to the area.

Broken locks. Broken door. Stained carpet. Gouged counter tops. Broken blinds and vertical. Sliding door lock broken. Dripping tub. Complained first day to rental dept who said they would send someone to look at some of the problems but never did DO NOT EVER STAY HERE. WHAT A DUMP

Everything good, but let units go way to far before doing maintenance

Property had damaged furniture and mold in refrigerator. I report the mold several time , but one came to address problem during our stay

Love the area and proximity to a lot of the attractions. Our unit had a few issues with cleanliness, and a faulty slider curtain rod, but overall would recommend

Everything was clean. Condo was beautiful. Balcony was beautiful and the view was beautiful. Nice and spacious for my family.

The property itself was good. Many different pools around the property.

Very rude and unprofessional staff. They (Matt) should go to training on how to deal with people and customer service. I have never had to deal with anyone like him ever.

Beautiful homes, very clean and spacious.

Beds where filthy couldnt believe the amount of stains the had to have a outside company come clean the beds which did a good job. also had bugs problem

I decided to book the villas because we stayed there before and had a great experience. This time the unit was dirty, the recliner was broken, the pull out bed on the couch was broken, the outlets in the unit did not work and the sink was clogged in the bathroom. My husband could not use his CPAP because the outlets did not work. I called the front office and they did not seem to care about all the issues in the room. They sent maintenance out to check the outlets and they said there was nothing wrong with the outlets. We paid alot of money and the unit was not worth it.

We stayed in a unit privately owned and had no Wi-Fi even though it was advertised. It’s up to the owner to meet the requirements of the suite and they did not. They should have checks to make sure each owner is making property requirements for Myrtlewood. Raneesha from the front office was very kind and helped us as best she could but there was nothing they could do. We also had many troubles with our door locks and maintenance had to come to our room 3 separate times to fix the lock. We got locked out of our room for over an hour waiting to be let in. The maintenance men were very kind and helpful and were able to fix the problem each time. Would have been a better stay if equipment was up to date and the private owner met requirements.

Needs a bottom floor room due to my husband being disabled once that was taking care the building was hard to find in the dark. Needs better lighting o signage. The maintenance was prompt to assist us in the things needed. Overall I would stay there again.

Limited amenities. I had to buy my own toilet tissue, towels were only provided once. Dryer didn’t work. Warm blankets had to be paid for. Comforters on bed looked and smelled dirty.

I liked how the pool area wasn’t crowded. I didn’t like the noise from the family above us running and making noise until 2 am.

Just a no. Checking in to the property took almost three hours. Started off with they couldn’t find my reservation and then sent me on my way and didn’t bother trying to help. Once found after hours they said the room was not clean yet. So had to wait longer. Mind you check in started at 4. We didn’t get into the room until 7. Once we got into the room the cleaners were still in there cleaning it! They told us to wait outside. So had to take my kids outside and wait longer after they suffered a long car ride. The only good thing about this place was the pool. You get the bare minimum inside the rooms. Room was falling apart. Sink didn’t drain. Shower door was broken. They gave you two trash bags for the whole week. No hot water. Also I guess they were working on a room upstairs and was hammering and playing loud music all night until 3am. Will definitely choose another place next visit.

Everything was good!

The front desk is super unprofessional. Do not stay here it’s a waste of money!

We loved it, however noticed a few things. There was no spare toilet paoer, the king bed was actually two twin beds pushed together and one sink was misding the drain plug. Small things are noticed.

For the price I paid, the cleanliness and customer service was aweful. This short stay was too expensive for the experience we had. The staff at the front office is extremely rude and have no patience. They rarely answer the phone and when they do they talk over you and are of no help. We never received our pool keys and had to go back to the office and the keys they gave us were not the correct ones. In order to use the tread mill you have to request a key from the front office to turn it on, but they fail to tell you any of this during check in. The check in process is LONG AND SLOW!!! No Internet. The fridge was dirty. The bottom of our feet turned black if we walked bare foot. This place needs renovations and new management. I suggest staying somewhere else!

I will never stay here again. We arrived for check-in 10 minutes prior to the check-in time; once we signed our documents and our credit card was put on file we were told by the receptionist that she would have to call us when our room becomes available because our room wasn’t ready. 2 hours later we got a call from the receptionist that our room was ready and we could check-in, but technically in there system we had already check-in. The weather wasn’t the best our first two days. On the third day, we decided to go to the indoor pool due to the weather still wasn’t the best. They had a sign on the door and two chairs at the door stating that the pool was closed. Went to the front desk to ask when will the pool be back open and they didn’t even know the pool was closed. They told us to come back in an hour and it should be open, it maybe closed due to cleaning. We came back two hours later, and the pool still was closed. The guy met us outside and said that the pool will be closed for the whole day, but never gave a reason why. Tried to go to the outdoor pool, we couldn’t get in because they never gave us an access key like they did the other tenants. This nice older couple let us in. On our last day of checkout, the access code was disabled at 7:00 am instead of at 10:00 am at checkout. Luckily, one of us was still in the room, if not we would of been locked out with all our belongings inside. I wouldn’t recommend staying here. I had a few other issues as well.

Great stay as usual. Ready to get away again. My bday month. My husband and I will be back! :)

I stayed in 4673 Wildiris Apt 102! It is run down… the unit could be so much better if they just do some minor upgrades!! First of all the rug under the dining room table was filthy, the door to the washing machine was broken and just leaning against the wall, the bed that was supposed to be king size was two twin put together! The toilet and sinks are very low, we were unable to look at tv the entire weekend besides one channel in the living room. I think it’s sad for the money that you pay to stay in these places they could upgrade every now and then! New comforters, sheets, A KING SIZE MATTRESS, and rugs

I liked everything about the property and the kids loved it. I will be returning

Carpet was really Dirty!!

Easy check in … Room was clean … We loved it

Property was in a good location and outside was well kept. The unit was nice but the carpet was dirty and. Bathrooms needed a good cleaning.

The stay was Ok. 1 roll of toilet paper in each bathroom. I small trash can. 1 small bar of soap. No liquid to clean dishes. Check out was 10:00 am. Way too early. Rushed out of room

Receptionist was rude upon arrival. Another lady tied to assist but was overturned. Room was very old. Furniture was from the 70s. It smells and a lot of area was broken. No internet was available or we could not connect.

The staff at the front office show little to no compassion when someone shows up after a 2.5 hour drive only to find out their reservations have been canceled.(by Myrtlewood of course) I’ve been staying with Myrtlewood for years, needless to say I will be spending my money elsewhere. I will fall dead before I ever stay there again. To the staff in the front office, thank you for helping me make this decision.