Nothing

The towels in the room had blood and I asked for a refund and it was not given so I checked out within the hour horrible service

The AC

There was no signal for the TV

Cleanliness and location

The front desk staff didn't knew English. They could use a lesson in customer service as well. No common kitchen or coffee maker in the room.

Nadaaa horrible

Nice, clean ,very calm. Good interior, nice staff

No luggage storage shortly before or shortly after stay. Arrived an hour early and couldn't go out for a walk but instead stayed with luggage in lobby.

location

It does not look like the pictures. There was a very loud noise all night and we could hardly sleep. The bathroom was very outdated.

Clean with good location

Don't like getting charged extra. The app I booked on clearly stated price for 2 people but they wanted more money to have a friend over for 1 hour since I booked it for one person. Oh also the pool which was the biggest draw was under construction.....

The lady receptionists and the night male receptionist were helpful and tried their best to communicate with us and to accommodate us.

The surroundings of this hotel are very noisy! The traffic could be heard clearly in the room at ANY time of the day and night. On top of that certain guests would be incredibly inconsiderate by shouting (talking on their phone or with other people) at inappropriate hours(2, 3am), banging in the walls, volume up on the T.V. A delight at 2am when I'm trying to sleep. The 1st night our room was ground floor and I didn't sleep a wink! I went to the reception to ask to be moved. The day receptionist, a rude man who felt the need to correct our Spanish when he didn't even bother to communicate with us in any other language, (why do you allow international guests??) complained to the housekeeping lady in front of us that noise is not a reason to change rooms (we understand Spanish but can't speak properly). We have been moved, which helped a little. Then our new room had no water. Then the water came but it was cold.

Location

Attitude ,Advertise doesn't much criteria at all

close location to the ultramar ferry.

location

pool communal seating area were nice

no information, not able to speak Spanish it was hard to communicate or get info about anything

proximity to the ferry to Isla Mujeres

-

room was good - nice restaurants close by

staff didn’t respond, didn’t speak a word of English (I speak some Spanish though). asked her to make a phone call and after ignoring me she showed me her google translate asking for money to make one call in Mexico. I thought that was rude and not what I expect of a “4 star hotel”. pool was closed for maintenance.

1. closeness to the port 2. one good employee (the man) who helped with arranging the taxi 3. comfortable beds

1. the hotel seems like a big scam - the amount of documents scanned for every single person staying in the rooms was unnecessary, obligatory and written nowhere (we basically had the choice of dangerous wandering in the night or blocking our documents when we came back home…) 2. the whole room smelt like chlorine, which seemed good and clean at first but the smell was extremely intense and stayed a long time 3. the toilet was marked as cleaned but it was far from clean, we even had a dead spider in it aside from other things which I will spare you from

I liked the building itself. The rooms are spacious and very clean.

The staff is neither helpful nor very nice. They seem to be more concerned with themselves than with the guests. In the room you can hear everything.