We had stayed before and loved the peace and atmosphere

They said there would be refurbishment it was full scale construction. . I have video should anyone want to see it.

The whole experience was amazing.

All the renovations that were taking part. although we were warned there was work being carried out, we did not realise how much was being done, Saing that, it did not spoil the expierence.

Construction out of control. Unsafe to say ghd least

Really close to the parks

The rooms need a proper renovation. Outside the building there was construction going on and we were put in a room without any window and with workers working during the day. Very expensive for what you get in the end

Beautiful hotel!

Our room was very far away from everything, they were doing some building work and had scaffolding up outside the window and they could do with some additional charge points in the rooms for usb/usb-c connectors

Club room and pool very good.

4th time I’ve stayed at the hotel and always asked have you stayed with us before. Easy to see if repeat customer and acknowledge the loyalty.

Excellent location and the express passes make it worthwhile. We did each park in one day as we didn't have to Q

Check in was so slow...we were compensated as it was so slow..!

It's expensive to go to Universal studios and stay at the portofino Bay hotel, but at least the hotel covers the price of the express pass at the park which makes it the same cost as one of the lesser priced Universal hotels. Staying at the hotel is like a visit to Paradise. It's beautiful and the boat ride to the Universal Park entrance is phenomenal. The staff here is fantastic and being from a big city it was an unexpected pleasure to find good Italian food right on the grounds of the hotel. Special note to the gentleman who organizes the valet and parking in front of the hotel. This man takes pride in his work and he is extremely friendly and efficient.

There was nothing not to like. Sure the price is exorbitant for a hotel stay in Florida, but it does cover those Express passes for your entire visit and for each member of your family.