Location was perfect and beautiful presented.

Clean

Heavy doors that should be automated Steep steps in corridors

Staff were excellent, location was fantastic

Was all great

Easy to find, out of the way of the central busy area, clean.

Slippy entrance steps

Lovely Staff. Great areas downstairs with seating to sit in a group. Booked in advance and price was amazing and included breakfast which was excellent. Everyone in our group was very happy with the choice of hotel.

One of our group didn't like her single room as it was very small, seemed smaller than other single rooms.

Fresh, clean with exceptional views

Good location with tram stops right outside. Good parking. pleasant staff, great choice for breakfast.

Room was quite small and dated. needs a refurb. expensive bar.

Location was close to town, all in walking distance, breakfast was nice, views from the restaurant are amazing

Cleanlinees and good staff

The breakfast was poor, not worth the money

location and parking

the bathroom was very dated and worn. (room 119) Breakfast was a little poor, sausages very poor quality and the tomatoes were ready to go with a salad.

staff, breakfast room

bedroom dated, very creaky and uneven bedroom floor, en-suite even more in need of refurbishment.

always clean. always polite good value for money great breakfast

had a sandwich and cup of tea for lunch was disappointed for the price, just a sandwich on its own no salad or anything it was just two slices of bread with tuna mayo in it and nothing else.

see below, i never got to stay

i stay at the hotel on a few occassions as a stop and refresh basis for a few hours as i travel from north to south, this particular day i rung up asking if i could come an hour earlier ie 1pm instead of 2pm and was told it would cost me an extra £25 to which i had to miss the hotel booking to travel straight to my destination as the meeting had been brought forward by an hour, to me this was not very customer friendly its not as if i was asking to come at 7-30am just a basic one hour earlier, surely common sense should prevail and it has totelly ruined my opinion of my future and previous stays, i say future stays it may well be that i just find somewhere else to eat and refresh during my journey

friendly staff, comfortable room & breakfast was good.

Convenient location and very clean

Perhaps a little dated

The,room was clean , the staff was polite and good location

The mattress in the room needed changing, and the toilet was nt flushing properly. Both got reported after my first night sleep but nothing got done

Friendliness of the staff. Breakfast very good, location for our needs

First bedroom very cold even after the radiator had been on for over an hour. 2nd bedroom offered the heating was the same but because it was a smaller room (too small) it didn't feel as cold

Hotel a bit shabby

The breakfast was really good value for money Every where clean and tidy .Really enjoyed our stay. Always good to have a relaxing drink at the bar at the end of the evening.Lovely staff too.

Myself and my dog Dillon were welcome whole heartedly and all the staff were kind and caring.

For me, everything was clean, comfortable, the breakfast was of a high standard and Dillon and I thoroughly enjoyed our stay with our walks along the promenade.

The parking(did have to pay extra for this). Breakfast was good. Staff were very friendly. The shower was good. Would definitely book again.

The bed was very squeaky, even when you turned over on it or sat on it, it squeaked. The radiator in the Bathroom didn't work so it was freezing.

Lovely hotel good location nice breakfast friendly staff

Nothing to fault

Very clean, room comfortable, great breakfast, lovely staff

Nothing

The staff were very helpful and friendly. The rooms were comfortable and the breakfast was good.

The heat in the hotel it was far to warm Also if checking in a whole coach full of young children, please don't put them on same floor as current guests. They were running up and down the stairs like baby elephants. My room was by the stairs. They were screeching, laughing and talking very loudly. This went on for 3 hrs. I ended up having to shout at them to be quiet,

Clean hotel and great staff nothing was too much trouble