Que siempre está acordé precio e instancias

Que ya no te dejan tomar nada en la piscina

La atención del personal y el desayuno!!

En el baño había mucha humedad y salía un olor muy fuerte

La respuesta rápida que da el personal sobre una petición

No me duche con agua caliente ningún día. Que no pudiera tomar una cerveza en ninguna instalación del hotel.

Ubicación

Las camas tenían sábanas manchadas y las almohadas cabello lo cual indicaba falta de limpieza

Un lugar sencillo para pasar la noche, cerca de parque las palapas los chiques en la recepción muy amables

La caja fuerte no funcionaba, tampoco el detector de humo

L’emplacement de l’établissement est bien

Puanteur ambiante dans la chambre, nombreux cheveux retrouvé dans le lit et sur les oreillers, propreté en générale vraiment à revoir (trace de semelle de basket sur le sol), lit 2 places minuscules (je fais 1m58 et mes pieds dépassaient du lit). Bref n’y passez pas + qu’une nuit.

Open and airy hotel. Close to the ADO station.

Room smelled of mold. Dogs barking in rooms echoed all night through the building

Girl on reception was nice.

Overbooked - no room available when we arrived after long flight. Then they suddenly found one & it was lime the staff quarters. Would not recommend.

La ubicación

Todo bien

I really liked the pool areas and the location in downtown. Close to ADO central bus station and supermarkets.

The rooms were not clean. Hair, dirt and stuff was still there after housekeeping, and they took our bathmat and handtowel during our stay. Besides that, everything was fine! :)

Quarto com cheiro forte a humidade Casa de banho cheirava a canalização Um dos quartos ma limpo Quartos com alguns desgastes

Die Lage ist ein großer Pluspunkt. Netter „Hausmeister“ und Zimmermädchen. Der Rest vom Personal (Rezeption) wirkte eher gelangweilt und war mehr mit den Handys als mit den Gästen beschäftigt.

Das Zimmer hatte nur ein Fenster welches direkt auf den Flur ging. Also gab es kein Tageslicht ohne dass andere Gäste vor dem Bett standen. Warmes Wasser war auch Fehlanzeige.

A 5 minutos caminando de la central de autobuses ADO.

Un edificio adaptado a hotel que dista de ser turístico. Sólo aguante una noche, un decir, por qué en la madrugada hay una manada de perros que ladran; más el escándalo que se oye cuándo llegan otros huéspedes. Y si reclamas en recepción, tres que me atendieron Sólo sirven para poner cara de no te endendí y no me importa lo que me dices.

Room was ok, could not eat breakfast because your most rude staff could not even entertained me paying in US dollar for breakfast

I was a senior manager in a huge international corporation. If I had shown to my company client's (large international oil companies) even a tiny fraction of arrogance and insulting behavior like your young boys at the reception desk, I would have been fired instantaneously. One of two young boys at the reception in the morning was worse than the other who refused to give any contact details including his refusal for me to give feed back to the hotel manager. I also stayed 3 previous nights in Kavia Hotel at Playa del Carmen, next to night clubs on 5th avenue. The lady at the reception desk in the morning was nice but the lady at night was rude, of course not like in Cancun Kavia on 26/27 Dec. It appears that customer service and extending curtesy is not on Kavia's culture. Please note customers first care for courtesy and being welcomed and then condition of the facility.

hacían la limpieza diario , muy honrados , tiene mini frigobar la habitación , agua caliente todo el día en la regadera , ambiente seguro

el wifi no era muy estable en el día

Very little to like, I suppose the location but with the cost of the colectivos and buses in Cancun location is not really a big factor.

WiFi not working in room. It's 2024 and this so called 4 star hotel did not have WiFi in the room. My room was beside the reception on the ground floor, literally around the corner with no noise barrier (at the very least a door or something should be there to dampen/muffle the noise). I see other comments mentioning the outside noise but that was background noise for me as the biggest noise issue was the constant noise from the reception. You could hear every conversation, baggage being rolled across the floor, etc.....ear plugs are a must. The only window was looking at an internal corridor wall, the toilet cistern was constantly running and multiple other minor issues with the hotel. I paid over 600 euros (about 670 dollars) for 5 nights in this hotel and if I could I would have taken my money after the first night and ran. Shocking that this is labelled as a 4 star hotel. Even when I was checking in there was a guest complaining about something which was a red flag already. The when I saw no wifi and went to reception to inquire about it another guest was complaining about something....another flag. Staff member was sucking on a lollipop when checking me in...I kid you not. There was one female member of staff who tried but the others were unprofessional, rude and unsympathetic. Would never stay again and it is baffling the rating this has on booking.com

La ubicación es buena, hay restaurantes y tiendas, ademas la estación de autobuses está a unos metros.

El ruido en la madrugada de jóvenes que salen de fiesta. Fue imposible dormir! Tampoco me gustó que booking le envió una reservación errónea al hotel y para tratar de resolverlo tuvimos que enviar muchos mensajes a través de la plataforma, al mismo boking (que nunca respondió), así como llamadas telefónicas al hotel que tampoco respondían sino hasta un día antes de nuestra llegada. Finalmente se resolvió pero nos costó muchísimo trabajo y estrés. ¡Un punto malo para booking!

The location was good.

We got the room without the window (the window was on the inside of bulding facing reception and elevator it needed to be covered and couldn’t be opened as there were no point as it was inside of the bulding. Impossible to stay there longer than 1 night.

The location was okay.

It was not that clean and very tiny, not a good window in the room and smelly.

Hotel muy viejo con instalaciones muy dañadas y mobiliario decadente Las camas con colchones viejos y vencidos Las almohadas muy duras

Nada definitivamente necesitan prestar atención a los detallas básicos de hostelería

location was great. walking distance to ADO station. the bus to zona hotelera passes right in front. the palacio municipal is walking distance too and they have danzon you can watch every sunday evening. another very important thing for me was that it is smoke free. Im very sensitive to odors. I was skeptical about it, but they dont play. No smoking. and I loved that

I think the wall could use a coat of paint. and bathroom is a bit small. but it worked for us since i spent most of the day out.

Fajny hotel w centrum Cancun. Uroczy basen i Pomocny personel.

J' ai rien aimer du tout , payez un peu plus et vous êtes tranquille.

HOTEL A FUIIIIIIRRRRRR , fuite d eau dans notre chambre les valise on pris l eau dans la journee il ne voulais pas nous changer de chambre , les receptionniste ce foutent de ta geule clairement quand vous allez les voir , les toilette salle de bain pue l humiditer les porte vieillisante , meme pour 1 nuit ny allez pas je vous deconseille clairement cette hotel pas de seche cheveux dans les chambres au niveau du chek Out il y a personne on a fahit rater notre vol , vraiment L HOTEL KAVIA je vous conseiller de fermer votre hotel c est mieux clairement . INFOS IMPORTANTE DANS TOUS LE MEXIQUE N OUBLIEZ PAS DE FAIRE VOTRE CHEK OUT A L HEURE OUI OUI A L HEURE SINON AU BOUT DE 10 MINUTES C EST FACTURER 1 NUIT SUPPLEMENTAIRE C EST VRAIMENT DES MALADE .

It’s very quiet

There’s no restaurant only breakfast

Su ubicación, accesible y bonito

Que no lo limpiaban a diario y no nos cambiaban las sábanas todos los días

La gente en la recepcion fue muy amable con nosotras, siempre diciendo buenos dias y preguntando si necesitabamos algo mas. Muy buena la ubicacion, centrico apenas para hacer todas las compras en los Shopping Centers y en WalMart.

El ultimo dia el agua dejo de llegar adecuadamente al bano. Las almohadas estaban DEMASIADO DURAS.

Location convenience

AC was not adequate for room and no fans to support.Room was hot.Towels need changing as those in there were old and worn out

Good location, right around the corner from the plaza square. Value for money.

The staff was amazing !

It was old and not that clean