I totally love, the staff and the room layouts are awesome

Nothing I can think of

This is as perfect as a hotel can be. We've stayed as a family Of 5 in five star hotels around the world but this is the best experience we had staying in a hotel. The hotel provides free snacks for kids and complementary wine on the Mezzanine floor. The staff are lovely as well and always have a smile, especially the girl at the bar in the evening, what a lovely lass with her warm smile.

Nothing at all. Perfect hotel

Beautiful property in the heart of Melbourne with excellent facilities.

Excellent friendly staff. Room was good size and comfortable.

Entrance was not obvious as check in is on mezzanine floor. Not well signposted from Queen St entrance.

The room was large and well equipped however the bathroom was small and cramped shower/bath.

Shower/bath.

The warm and friendly welcome, and the staff were so accommodating. Helpful and generous. Really enjoyed our stay. The room was great, nice layout with sunken living area. No view but you have to expect that in an inner city hotel. We would recommend this property to anyone wanting a city escape. Congratulations to the staff who made our stay so special.

A view, but we've covered that!

Attentive and approachable staff; reception hours; room spaciousness, location and accessibility to everything; poached eggs, breakfast buffet

Two bedroom suite only had one shower; no pool;

amazing location and beautiful building. dry comfortable and obliging staff.

absolutely everything

Fantastic hotel - gorgeous historic/heritage building. Lobby and check in is on the second/Mezzanine level as well as where the breakfast is served each morning and drinks are poured each evening. All staffed by warm, welcoming and kind personnel. The room was spacious with a full sunken living room, in suite washer/dryer, electric stovetop, microwave, Nespresso (with a bunch of extra pods), kitchen sink, etc. Television is modest but adequate and has a good work station/desk. The toiletries and linens were all at or above average in quality, and everything was clean. The breakfast was fantastic - truly a quality varied fare and in plenty of quantity. There was almost around the clock (the floor closes at 1030pm) snacks, bottles of water and so forth available. And then there was a wine service each evening where you could mingle with other guests (or keep to yourself just as easily) and all complimentary. If I was headed out for a walk or to an excursion or similar, I could easily stop by and grab a water, a granola or nutrition bar, thing of juice, or maybe just a chocolate or two! I rarely am so impressed by a hotel, but this was great. I normally stay at large national chains in the US and for those if you want top quality then you know which brands to book and you know you're going to be paying a hearty amount for them. Here I was intentionally booking something of modest cost but in a central location and beautiful building and as a bonus I found an amazing gem of great service and included perks. Top of my list for any future Melbourne stay!

Breakfast had a good variety. The availability of snacks and water through the day.

Trying to figure out check-in after being up for 35 hours from international travel.

excellent facilities - staff very polite and attentive - always willing to assist - great spot close to city and excellent transport options in that area. Lovely property - will stay there again - loved our balcony room

nothing

The staff were excellent. They were very friendly, responsive to questions and helped us figure out whether our car would fit in the car park given the low height. The breakfast buffet every morning was full of great food and there were plenty of snacks throughout the day. Location was very convenient for exploring the city and the room was very well soundproofed. Despite being in the centre of the city there was basically no outside noise at night time. The car park offered is excellent value compared to other accommodations options, although it is tight and has a low height (we only just fit our 4wd in there). We would definitely stay again.

Couldn’t fault it.

cleaning， facility

the bed is too small

comfortable, clean.

nil

The location and the cleanliness of the room. They also made an upgrade of our room, without extra charge

A man at the reception was rude to us the night we arrived

Staff was outstanding. They exuded a very positive attitude. Always greetings us, asking how our stay was.

couldn’t stay longer!!