I liked how easy it was to access Southbank and crown facilities. Usually we like the pool and sauna but the sauna wasn’t running… without notification prior

I didnt appreciate that they didn’t fulfil my request, I understand it’s not always attainable but for the amount of money paid… the sauna wasn’t working and I wasn’t notified. The sauna is one of the reasons I’m a repeat crown customer. Valet was 70$ instead of the usual 50$ and I had 0 notification either… otherwise I would’ve just parked up somewhere. Just spent so much money for a very very average weekend. My view was a building, the room service was cold, expensive and average, the sauna wasn’t operating, valet went up 20$ without me knowing… just eh. Probably won’t return, which is a shame for me because I’m usually a 2/3 times a year stayer. But I just can’t justify it anymore, and this time has put a bad taste in my mouth….

location, it was comfortable and clean

didn’t find a drink vending machine or the like. I know there’s the mini bar, but overpriced

The property was in a great location and very comfortable.

There could have been a solid soap in the room. And maybe more teas.

Very clean and great view

N/A

The atmsphere so many out exploring the clubs and pubs.families out at night watching the xmas light displays

Nil

The hotel lobby was high class, clean and roomy. Pool was bigger than expected with beautiful view. Room quality was top notch - clean and comfortable and we love the couch/bench by the window, facing Crown Towers.

The little Espresso stall downstairs, next to the lifts was surprisingly bad. Their breakfast brioche had dried out bacon and stacked awkwardly. We don't expect superb but we expect at least some respect to what you're serving.

Location was brilliant, especially for families.

Not sure!

Easy of location and facilities

Nil

Central to everything we wanted to experience. Rooms clean, neat and very well maintained

Could only suggest better lighting in the bathroom or possibly a makeup mirror with lights. Otherwise nothing to make a complaint about.

Was a great experience

N/A

It was convenient

My daughter was very ill the next morning and incompacitated in the room and when management were approached about the situation their only concern was about getting their room back, which I found very distressing.

It was nice but the bed was very uncomfortable and the pillows were very bad that I was so sore then next 2 day from my stay

The room and the pool

We bypassed the breakfast options as we are vegan and there weren’t many options without dairy/eggs. However we spent the morning at the pool and the coffees and hot chocolate’s were delicious.

I thought the bed would have been more comfortable. It was good but could have maybe used a mattress topper. Some more vegan options for room service would be amazing.

Extremely comfortable room with great view.

Minibar and room service options are very overpriced.

location

nil

Room was small

Location was fantastic! Located close to Kingpin and other children's activities. Family friendly and staff were lovely and accommodating.

Took a long time to retrieve our cars through valet parking, and extra plates would have been great for in room dining, and our view was very ordinary.

everything feels special, the staff made us feel so welcomed and everyone is accomodatinh

in-room service food options are quite limited

location and cleanliness

all good

Great location being a short walk to south Bank, really appreciated the upgrade for our anniversary that was very special that they went the extra mile for us. Made our stay very memorable. Amazing spa and pool on a winters day.

Couldn’t fault it.

Location. loved that it connected to the casino

nothing

staff was nice and quick room service

bed was really hot at night and uncomfortable with a high level of quilt cover

Everything was the high quality I expected from Crown, with one tiny exception below.

The only thing that I thought was below the standard I would expect from crown, and it is only a very small thing, is the shower head. The design only allows it to shoot at best about 35 degrees down, which sort of sucks when you're 6'2" and the highest the water stream goes is mid chest. I would have liked to see a more vertical shower stream, but i understand there are constraints with contruction etc so it is a very trivial issue.