La localización

Uno de los dos ascensores se estropeó el lunes 11 de Octubre y nos dijeron que no se iba a arreglar hasta el 13 de octubre. Entre los clientes del hotel (que estaba completo) y los clientes del restaurante de la terraza no había quien cogiera el ascensor. El día 12 de Octubre sólo había una persona para el checkout de muchos clientes y se han amontonado muchas maletas en la recepción, por el servicio de consigna. Había enfado generalizado por el ascensor estropeado y por la espera para el checkout y mucha gente lo pagaba con la pobre chica de recepción que hacía lo imposible por salvar la situación. En las habitaciones de las plantas superiores se oye el ruido de la música del bar de la terraza a la hora de ir a dormir. A la hora de asignar habitaciones podrían alojar a las familias en las plantas intermedias. MALA GESTIÓN EN GENERAL POR PARTE DE LA GERENCIA. El personal del hotel les salva la papeleta.

Alojamiento amplio, cómodo, limpio. Muy bien situado. Personal atento.

No tenían la habitación preparada a la hora prevista. El personal (amable) tiene que atender a los huéspedes del hotel y a los usuarios del restaurante situado en la terraza del hotel por lo que hay momentos de aglomeración ya que la recepción es en realidad un pequeño mostrador situado a la entrada del edificio en una zona de paso pegada a las escaleras y los ascensores.

Das gebuchte Apartment ist gut gelegen und man kommt direkt ins ‘geschehen’ von Madrid. Man findet alles was man benötigt innerhalb paar Minuten. Außerdem ist die Wohnung sehr gut Ausgestattet und die Aussicht von der Rooftop Bar ist sehr schön! Die Betten waren sehr gemütlich und man fand alles, was man benötigt hat fürs kochen. Das Personal war sehr professionell und der Check-In verlief unproblematisch. Die Empfehlung von der Rezeption waren stets willkommen.

Eigentlich gibt es nichts zu sagen außer zwei Kleinigkeiten: - die Fenster könnten ein wenig Schalldichter sein. Abends konnte man die Musik der Rooftop Bar, sowie die Sirenen der Polizei / Hupende Autos, hören. - eine kostenlose Parkmöglichkeit für Gäste // eine bessere Wegbeschreibung.

centralissimo, silenzioso, appartamento molto carino, angolo cucina dotato di tutto il necessario, bellissimo terrazzo sulla città all'ultimo piano, personale della reception gentilissimo

nulla

Todo! Increible estancia

Me gustó todo

Está muy bien situado

Algo caro para una familia

Lo amplio del departamento , las habitaciones bonitas , banos modernos. Especiales agradecimientos a David en recepcion.

Habia un problema con la temperatura del agua. Siempre salia muy caliente.

Nos gustó todo, excelente alojamiento, en edificio antiguo totalmente reformado, Personal super amable, apartamentos super modernos y completísimos en todos los deltalles. Restaurante y terraza excelentes por las vistas desde el mismo centro de Madrid 🇪🇸

Por poner algún "pero"... la recepcion debe mejorar de ubicación, a la entrada del edificio en el descansillo...merece una recepción en condiciones para un excelente alojamiento.

The location was great, the view for breakfast was amazing.

The staff at the reception could be friendlier.

The hotel staff was polite, the room had fridge and we were able to put fruit, milk and bottles of water that we bought from supermarket nearby and washing machine to clean our clothes. We were in the third floor so we didn't listen too much of the noise from Gran Via.

The room was a little dirty when we arrived, hairs on the floor which were not cleaned the day we asked to be cleaned. We were told that we deserve a free drink but it was not exactly as heard because when we went up on the roof we could not sit unless we ordered something else. We were waiting too much time for the elevator.

My family and I loved the location (especially my wife!): it was right smack along the Gran Via, next to the shops. That meant food, shopping, and transportation were very convenient. The staff were very warm and helpful as well. We also loved the view from the top floor bar.

Since it was along the main street, it was a bit noisy at night. Even with the windows shut, we can still hear the noise from the street. The wifi signal in the bedroom was spotty, so that was a bummer for the kids.

Great location!

Self cleaning. Do not have a 24hr reception.

Thanks alot , one of the greatest apartments I booked it

Sve, lokacija, osoblje, soba... All, location, room, staff...

Ništa! Nothing!

Everything was perfect especially the furniture and the decorations

The outside noise was really annoying, it seems the windows don’t isolate noise

Excellent staff and location is perfect

There was a lot of trash at front, by the entrance.

The place is right at shopping area. Near corte ingles for grocery, near high fashion store for those who want shopping. And walkable distance to major attractions. Plus near metro. Staff is friendly and service @ counter is prompt.

Precisely because it is right at shopping area, you will need to endure the noise that comes with it. Numerous ambulance or police siren sounding every day, sometime at night. Shouting voices in the middle of night. For those sensitive to noise, this is a nightmare to stay.

The hotel location is wonderful. The room was big and nice.

The check in process is too long and the receptionist is not communicative at all. The smell is a big issue. There is a very bad smell all over the hotel and the air freshener is just making it worse.

location and the family room is very nice

nothing

Location, Facilities, Staff All three was satisfied! Especially I loved the shower.

None

location was fantastic, terrace was a great space with an awesome view, staff were very helpful, room was very clean.

everything. perfect location. staff amazing. apartments were fantastic. they even left birthday cake and bubbly for a birthday we had!

nothing