Sofitel Legend The Grand Amsterdam

Good location

Not exactly 5 star quality, and we were told that we were only allowed one complementary bottle of water per day. Food service delivery was poor.

Excellent location. Spacious room

The second bathroom was so big they could have put a shower in it instead of just a toilet. Also the basin the second bathroom was extremely tiny

I like the location the building the special amability of nearly all the staff and the restaurants

The bathroom having the toilette with no place to wash your hands and having to cross the shower to do so or step outside and enter again, and the step to go to the toilet for me is dangerous. A special mention of one waiter in the breakfast we had on the first morning. My husband was asking for his coffee with hot milk and he didn’t like the one this waiter brought so he tried to explain that he wanted a stronger coffee and he was obviously struggling in his poor english. This waiter never said he knew Spanish and asked if he wanted an espresso, to which my husband said yes something that tastes stronger, simply remember this was breakfast and he had clearly asked for coffee with hot milk. He came back qith a tiny cup of coffee to which my husband said “no please I want a big cup to have coffee with milk but more coffee”. The waiter made a face as if he felt bothered only spoke in English and then sent a large cup of coffee with a waitress. Some minutes later another person at at the table next to us and this waiter talked to him in perfect Spanish. We were amazed and felt very disgusted and angry because he obviously new that my husband doesn’t speak good English he heard us speaking Spanish and never offered to talk in Spanish to understand what kind of coffee he wanted. The following morning he had his free day so we were happy no to see him but I asjked what his name is to be able to give my negative opinion on such a lack of consideration such a desagreable man. We were in Europe 20 days in different countries and hotels. We never had a problem with anyone. In this hotel every person in reception the other waiters like the italian young waiter at night who was so nice and the man whom we had to make the reservations, all very nice people. Only this waiter Diego from Colombia I hope he gets reprehended as he is treating with clients and he should have a more respectful way of treating tourists.

Great location. Excellent staff. Comfortable bed.

Beware - there are five stairs in every first floor room. The bathroom and closet were on the floor as you walk in and the bed, desk and a couple of chairs were downstairs. Our room was also right next to a loading zone on the street and it was quite noisy every morning at 7. We paid for a canal view…only visible if you leaned out and looked to the far right. There were also no drawers. When we questioned this at the desk, they responded—you have a wardrobe—we did not and there was no room to put one. The bed was very comfortable but we didn’t get housekeeping at all except for one of the three nights we stayed — after we informed the front desk. Lastly, the breakfast was 50 Euros per person, per day. One of their excellent concierges recommended an adorable breakfast place nearby.