Loved the wonderful service, the ambience of the resort lush gardens and proximity to beach, restaurants and shops

Nothing

Great location and decent Indonesian breakfast

Building works outside my door for 2 days I was there, and it went on after dark!

The staff.

The hotel is rundown to the point of allocating rooms with dirty curtains and torn lampshades . The photos you provide advertising the room we chose were not the room as it stands. Had the advertising been accurate we would not have made the choice we did. Mercure should be embarrassed to have their name on such a poor product.

The rooms were clean, the beach and pool are beautiful.

It took 4 hours to open our door at check-in as it was locked from the inside. Very loud music till 1.

good location

a little tired

Staff were friendly, pools were lovely, and we enjoyed the location. The food was good in the restaurant and reception efficient, professional and gracious.

It was a little bit tired. However, maintenance was obviously underway in some parts of the resort.

staff were wonderful & very helpful, gardens lovely, location great

cockroaches in room, especially bathroom

The staff and the Genius Café 😍

The beach is extremely dirty unfortunately and the hotel is getting old and a bit outdated.

Breakfast was delightful

Nothing

close to beaches.

a little rundown in the room need updating.

location, price, facilities, staff

I was on ground floor & cld hear people upstairs moving furniture & walking heavily 🙁

The staff, breakfast, location, and good value for money.

The property is a little bit dated.

Great location

Value for money

The beach location is fantastic. It is a little further away from the main hub of restaurants and shops.

The facilities have been left throughout covid and they a lot of repairs ahead of them. many renovations are currently under way already. Rooms and towels were smelly. Breakfast was average at best. No kids club, just a few toys in an unsupervised room.

The location and the facilities at the resort . Once the resort is updated and maintenance work completed this will be a beautiful resort as it was once before.

The rooms are in need of maintenance although maintenance work is in progress at the resort.

good location, comfortable beds, good AC, bike hire m,

unfriendly staff, cocktails weren’t made with alcohol, the pool temperature was very warm and not refreshing to swim in

friendly staff

very run down

proximity of beach

old

Overall, the staff throughout the hotel are lovely and very helpful. There is always somebody to help you with any special requests. Most of the staff speak English which can be helpful. I liked the Beach area in front of the hotel. The water is deep enough to have a swim at high tide. The Hotel is nice and close to the Surfing, Paddle Board and kite surfing school if you feel like getting out onto the ocean. It is a cheap taxi ride into town if you do not feel like walking to the main shopping area. The Hotel is close to the local food night markets if you want to try the local food. The Pool area is nice and quiet and the beach side is a bit more lively with an 8-km walking and bike track that can be a nice way to get into town.

The hotel is starting to look a bit dated, but everything works and the rooms are very clean. The pillows could be a bit better quality they are a bit lumpy to sleep on. You can request a different pillow, the hotel is very accommodating. There seems to be a bit of a slow recovery from the COVID lock-down, there can be limited supplies of some items.

The property is spread over a big area and has a private beach. The rooms are superb and so are the staff.

The beach was cleaned late morning and we could spend less time swimming than what we wanted