The staff were nice, apart from the person at the front desk who was rather rude. The location was excellent.

The rooms were run down, and shabby. Lots of torn things (curtains) and scratch marks and stains. It was definitely not living up to the prices paid. If I was not paying much I wouldn’t mind, but this cannot bill itself as 4 star. The restaurant food was mediocre also, but again the staff were very nice.

Great location very clean

Nothing

Location, room spacious

All good

Good location. Room was acceptable standard.

Breakfast was very poor and hotel a bit tun down. Not worth the price paid for stay and definitely not worth the price of breakfast. Hardly anything left despite 50mins before it ended. What was there was over cooked. Little interest when complained

The location as we were attending a wedding in the building oppressive.

Overpriced restaurant,not very well Cooked.

Location, helpfulness and friendliness of the staff.

Completely out of date and needs a total refit. Expensive for what it was. Don’t know how it can be classified 4 star. Was clean but that was all. Breakfast was ok with very helpful staff. Not the same quantity or choice I would have expected of 4 star hotel. Windows in bedroom so white with chalk difficult to see out at the bottom panes. Old catches that looked as if would not be considered safe by todays standards. Accessible room with a bathroom that looked more like from an old institution. On arrival the staff were very helpful indicating the parking arrangements which were good. The Bar was nice and cosy and had a good atmosphere but sorry Grosvenor you are ready to be retired and overhauled.

Fantastic location, comfortable room, absolutely no outside noise even though there were road works going on outside. The west end has alot of dog friendly bars and restraunts.

We phoned ahead to ask about bringing 2 small dogs, were told 25 pounds charge for the stay, when we arrived, we were told this was per dog, then told parking was an extra 10 pounds per day, looking for wifi in room, 12.50 for WIFI, so the ok room rate soon shot up per night. Would maybe change 'dog friendly' to ' dog tolerant' as the hotel doesn't exactly overtly show your dog is welcome , (honestly, a water bowl in the reception area would help), also the in hotel gin bar is not dog friendly.

The location to Òran mor

Far too hot, noisy rooms. Rooms shabby and outdated. This is never a 4 star hotel. Staff uninterested and no customer service skills at all.