The Strings by InterContinental, Tokyo by IHG

We felt genuinely welcomed from the minute we entered the hotel. The rooms were spotless, the beds and pillows were super comfortable and the bathroom was well equipped with amenities and plush bath towels.

Better signage directing guests to the hotel could assist travellers arriving from Shibuya train station

La vicinanza alla stazione e mezzi pubblici

La colazione è decisamente molto al di sotto di uno standard per un hotel 5 stelle.

After hitting multiple cities and coming back to Tokyo one day before our flight, we chose this hotel for it's proximity to Shinagawa Station which its connected to (no need to go on the street) which was convenient for both our Shinkansen train in from Kyoto and our train to Narita the next morning. It served that purpose well.

For the money and brand, I was a bit surprised that it felt more like an elevated Embassy Suites experience than a 4.5-5 star hotel. The room floors with open air hallways that overlook the lobby below have the classic Embassy Suites look. To me, it wasn't worth what I found to be premium pricing for the night we stayed there. When we got to breakfast, many of the empty tables had not been turned and it felt understaffed to the point where they pointed to one of the dirty tables and said it was ours and they would work to have it turned when we got back from the buffet - which to be fair they did. I bring that up because while the hotel has utility, I didn't find it to be consistent with the traditional brand standards of Intercontinental product I've stayed at before. Did it accomplish its goal of conveniently being located by the station for our last night in Tokyo pre-flight? Yes. Was it a luxury hotel? Not really. Would I want to stay here as my home base to explore Tokyo for longer than a night? Eh, probably not.

Sadly the property was severely overpriced for the quality. At $1000 per night I expect more. Very worn and dated. Not cleaned properly. We had blood on our sheets when we went to go to bed.