The hotel was excellently-located for a stay in Bergen. The room was clean and comfortable. The original room we were given had a strong smell of drains but the staff on reception changed this immediately for us. The second room we were given was nicer but smaller than our original.

Breakfast was exceedingly busy. We tried to go at a time when it was quieter (ie before 9.00 am) but it was still very busy and one did feel hassled by all of the other guests. The hotel does have a corporate feel to it, even in the rooms.

Breakfast was great, the staff at reception was very nice and the location is very central.

Some room facilities were old and could have been cleaned a bit better.

The hotel is perfectly located close to the famous Bryggen area, just over the bay. We had a very nice breakfast. The rooms were clean and the bigger one had a very nice view from a window.

There is no parking place, we had to use a public parking house. There should have been some reduction of price if parking is registered in the hotel, but the terminal didn't work and hotel personnel wasn't able to fix it or help us to reach the customer support of the parking company.

Breakfast is great.

It was noisy. I had a hard time sleeping. When I finally fell asleep, I was awoken by two people fighting outside.

Close to the centre

Every two day's we have a problem with key-card. We cannot not open the door and every time I to reception to fix it. It was a dust inside the lamp, under the bed and in the curtains. The bed was creaked.

Excellent location, exceptional breakfast buffet, twin beds pushed together weren't great but ok. Deep tub and large bathroom. Easy walk to harbor and floyven.

Shower spray was weak.

Great location.

Rooms and decor a bit tired.

Breakfast and location was perfect.

Personnel little bit unmotivated.

location

window in bedroom 3008 very open to public - felt that receptionist was constantly under pressure- understaffed

Staff

The bed was broken, spark from the electrical outlet

Breakfast amazing

Breakfast was very good

We was moved from Scandic Neptun to Scandic Bergen City so my answer Bergen City Perfect

Scandic Bergen City the old part feel like living on and old dirty icecold room with no warm in the bathroom..The shower was 60cm widht and 100 lenght

Nothing

Mai reservation was moved to another hotel a week before my arrival. The other hotel, same franchising, was a "star less".

location. Also nice family room layout, as a junior suite with living room where the two-year old slept, and a separate bedroom w/ queen size bed.

Problems getting cold tap water. It would mostly vary between war and hot when in cold position. Hot position gave consistently hot water.

Great location, great breakfast, great staffs.

The carpets in room and walkways look dirty and old.

Perfect location in the heart of Bergen. Everything so close! It's easy to take tram from the airport. When you stay at Scandic Neptun, you will definitely not miss the early start of the fjord tour, because the boat dock is very close. Hanseatic Quarter of Bryggen, Funicular to the top of Fløyen, KODE - Art Museums, The Grieg Hall, Fishmarket, Bergen Aquarium is also not far - we walked everywhere. We really enjoyed our stay at this hotel. The staff was very professional and pleasant. The room was very clean and tidy, there was even a fridge and a kettle for boiling water. Breakfast - excellent - a choice for all tastes and, despite the large number of people, we never had to wait, everything was replenished in a flash! We left with the desire to return!

The best location, great breakfast buffet

Room and bathroom needs an update. We asked to change the lightning bulb in our bathroom but no one came to change it. The receptions could be nicer.

In central Bergen with easy access to attractions

Lift out of order.

fantastic location, great breakfast & helpful staff