The staff

My reservation was for iberoestar punta cana front desk put me in dominicana

Clean, comfortable, kind staff.

The food was stale, oily and the ingredients were not of quality.

My room was always clean. The room’s cleaner was impeccable!!

The beach is amazing, enough sun beds for everyone. The pools are big and water was warm enough.

The hotel is older, our room definitely did not look like 5 star hotel. We had a problem with our room key almost every day and had to go to reception repetiadely.

Location is amazing.

The food quality and overall service is poor.

the staff

the cleaning

Very well maintained hotel. Staff was very polite and friendly. Great location and clean beach

The variety of the buffet could have been better and the fruits during the last day were almost without exception of bad quality compared with the other days.

I loved the Garden view we had. Love how quiet the resort was, everything shut down around 6 or so because that's when the beaches/pools closed down and dinner started. I really enjoyed the kindness from the staff. They were very sweet! Room service always kept our rooms tidy and kept the fridge stocked with beer and soda. No Mosquitoes!!! I loved that! AC in the room had a sensor so when you opened the balcony, it would turn itself off and when you closed it, it turned back on.

The hustlers. They were everywhere and really pushy. They got really upset if you said no and tried to change your mind and show you more of their stuff that we had seen throughout the resort. Even the men grabbing coconuts from the trees right in front of the resort were trying to get you to pay for them after being cut up. The toilet in the resort leaked and by the end of our stay the sink faucet broke off due to the corrosion it had underneath. We called the front desk about it but they weren't surprised. The shower water was really dirty and left dirt marks in the bathtub. One day a maintenance man opened our door right up without knocking. I think the room service lady told him about the tub and he was coming to fix it, but you really need to tell them to knock. Luckily we were fully clothed and AWAKE. We stuck empty bottles in front of the door for the rest of the stay so we would hear anyone come in. There was only one brand of beer and they didn't have anything besides tequila at the resort. The food was ok. The best meal my sister and I had was at the Japanese restaurant. The Sushi I would not trust...avoid that. If you are staying 6 nights or so, they only let you book restaurants for two of those nights. The other nights you will be eating at the numerous buffets they have.