There was no water in the faucet or in the shower and left us without any solution for over a whole day! (when the cost we paid for a night is about $400!). The air conditioner was also without the option of turning off or changing the temperature, so we stayed a day with very cold air that could not be turned off or changed the temperature. The TV in the room also had a defect in the screen, with horizontal lines on the display. The level of food is extremely poor and includes only poor quality fast food, there are almost no basic products such as beef, chicken, and fish. The quality of the alcohol is at the worst level there is, without any normative quality brands, certainly in relation to the expensive price that the hotel demands! There are only 2 restaurants where you can make a reservation but the representatives seem to be instructed not to allow it and always claim that there is only one restaurant available and only on the last day of the stay. It is evident without any doubt that the hotel is stingy in the biggest levels there is! They are trying to make money without giving any return, an absolute attempt to save and subtract at the customer's expense in every possible way!

Wow the stuff is amazing!!! they are above and beyond, the property is beautiful. Will definitely comeback.

Check in was a little slow

all the staff is so friendly and welcoming. they go above and beyond in everything they do

the outside venders are scavengers. they really harass you and don’t let you say no.

the location was great

the sound system in the theater was terrible. super loud and painful to the ears. we went two nights. the first we left right away. the second we brought ear plugs and it was not nice either. also the alcoholic drinks seemed to be water down at every bar. the toilets were terrible. I am not sure who thought to design the toilets in a square fashion and so high of the ground. but for women it is terrible. I felt like I was on a plank swing about to fall off. one last thing. the pricing for sunblock or anything like that was seriously criminal in the price. $37-45 +- was shocking and sadly the employees seemed ashamed in the pricing as a result of our reaction! I don’t blame them

great location, beautiful beach

the food . I like my food hot and the buffet food was always cold. we got food poisoning more than once.

Butler service, location, beaches were stunning, many dining choices, very spacious- they were fully booked.but there was zero crowding or even waiting, lots of live music and a completely relaxed environment within the resort. We will definitely go back.

We booked a one day snorkeling, beach, lunch excursion to Catalina Island through GoMajestic Tours. A total of 4.5 hours was spent on a bus, the boat we were on had twice as many people as would comfortably fit with inadequate seating and not enough shade, the beach wasn't nearly as nice as the hotel. I'd say you need to see the Caribbean beaches, but Not on this excursion. To be fair, the swimming with horses excursion was very nice, although its a trail ride with no cantering or trotting... the tour guides and photos for that are outstanding and swimming with those horses was amazing.

The landscaping was beautiful. There were seating all over, nice cozy corners to relax. The staff was friendly, especially Arisleydi, who paid special attention to details. The atmosphere was warm & delightful.

We were looking forward to disco night, but it was changed the day of & added to the date we checked out.mo

It was pretty but what really makes this place is the Staff.

They didn’t offer any of the native/local cuisine.

Everything, except the bathroom

The bathroom the water stay all the time there.

The food selection was good.

There was too much pork and not enough turkey and chicken. In some cases the food was not cooked thoroughly so I could not eat it for fear of getting sick. They sometimes ran out of food. My biggest complaint was the food was served COLD.

Very clean, the staff was attentive and friendly, and the manager is hands on helping to make everyone’s vacation special.

seaweed on beach

The resort is big and connected to other 2 resorts of the same brand.

The structure was scheduled to be renovated the week after our stay. Restaurants started closing without notice in the middle of the week, leaving very little choice for dining. The staff was in vacation mode since the beginning of the week and started removing beds and cushions from the pools on our second day there. It felt like we were bothering them most of the time. The entertainment was non existent because “we are closing for renovations “. The fact is that we paid for services that we did not get.

very clean, friendly ,lots of activities on property

dress codes for restaurants

everything is excellent!!

Everything

Location was amazing. Beautiful beach. Great service at all bars and restaurants. Ismael and William were particularly lovely!!! Pool were sparkling clean. Food was good.

The Bali beds outside by the pool were very dirty. Only getting one towel per day was frustrating especially for how much we paid. The mini fridge was not stocked daily as promised. The coffee and creamer was not stocked and the replacement butler (our original was great but his wife gave birth) seemed not to care.

food was very good, staff was friendly and helpful

the room has some issues and you can tell needs some maintenance and restorage

It is for certain that this was not provided for me. I have been crying even since I returned home and I do plan to figure out next steps with Booking if you can not resolve this matter with me. This has left me in a terrible state and I am still recovering. I am not certain what other information you would need from me, but I have a number he provided 829-428-3496 to message him (which I did not because I was handling the issue with booking as I told him repeatedly), I have my daughter and sister and other guests that witnessed him speaking to me about this upon arrival, calling my room repeatedly, and later asking me to settle things with him and not listening to me regarding the fact that Booking was handling the issue and had tried to reach out to the hotel. He told me that he would have to pay for it if I did not. I have a recording of my phone ringing and ringing. I not only felt unsafe and fearful, but I also had mold in my room and it was causing my daughter to cough and I still do not feel well from the smell in the room/ the mold I was inhaling. I have pictures of this mold and I have sent them. My request is for a full refund for the amount paid, it will at least make me feel some justice regarding what I had to endure, and if you can not do so, I will take this up with booking and will certainly see what my rights are via my credit card company considering what I went though there. I was psychologically under distress and this has also scarred my daughter and she and I are both seeing a therapist who has stated that we should also speak with a lawyer regarding the circumstances and the ongoing effects of my stay there. I am willing to do so and will if we can not handle this between us. Here is what I wrote previously for record and I will forward all of this to Booking as well as my cc company/ therapist and lawyer if you do not refund the money for this horrible experience.