Hanoi Paon Hotel Spa & Sky Bar

Location, food, friendly staff. So helpful!

Nothing really.

Everything , all the staff were nice and could all speak English. Beer street and the shopping places were all within a 10 minute walk. They give 2 access cards which allows the air con to be working for the whole day whilst you are out.

Nothing bad to say

The staff are the best part of the hotel! They learn your name and they were so friendly and chatty every day, even giving me cake to try. I was sick for a few days and there was some construction noise and they were great in upgrading us and helping us move rooms so I could get better. The breakfast is amazing with so much choice and great rooftop view! The location is great for getting around the old town, only 5 mins to the lake and market. And the puppet show!!

There isn’t lift access to the restaurant or the pool it’s 1- 2 flights of stairs which was fine for us but difficult for elderly and inaccessible. The gym is as a bit run down with faulty equipment and no air con and the pool is really small. There’s only two sunbeds for the whole hotel which was weird since nobody really sad on all the chairs that were there instead. And the restaurant is only open for breakfast. The hotel was quite expensive although lovely wouldn’t say it was worth the money.

The location is really good to access the lake and the Old Quarter. To be fair to the hotel, it was a transit option for us and we only stayed 2 nights so we didn't use much of the facilities. Staff were all friendly. Very good Vietnamese coffee at breakfast. The gym looked decent but we didn't use it. To be fair to the place, it was fine for what we needed as a base for bags as we transmitted through but having stayed in Hanoi for 8 nights a couple of weeks earlier, we'd have struggled with the size of the rooms if we'd stayed for longer. But we knew this when we booked.

The rooms are very basic and ours smelled very badly of garlic (I love garlic but not really in the bedroom). There are no windows which you can open to get rid of the smell. The pool is misleading by the photos and is quite small. We saw 5 young children in it and there was probably room for another 10 before you wouldn't be able to avoid touching someone. Not really a pool to swim in but good for kids yo cool down in sticky weather. The breakfadt room is on the top floor but the lift only goes to floor 10. It was fine for us but if you've got mobility problems you may struggle to access two steep flights of steps to get to the food area.