The staff is really friendly and helpful. The breakfast is really good. Delicious wine and the fantastic view over the city on the top floor. Great location.

Amazing breakfast. Lovely professional staff. Clean rooms. Perfect location. Great vibe.

Nothing. Amazing.

We were traveling two weeks in Pataginia and of all the hotels we stayed in, we most remember our stay at Ilaia Hotel. Hector at the reception is such a nice and helpful man and we immediately felt welcome! Breakfast is unforgettable, because we were welcomed in the morning by such a nice lady who served us a fantastic breakfast. Everything homemade and fresh and and we could tell everything was prepared with love. The meditative, relaxing music in the background creates a beautiful atmosphere. The room is spacious, cosy with nice lighting, modern and super clean and it is apparent that the hotel owners are very conscious about the environment. Punta Arenas is a small town and we could easily walk to the center - great location. What can I say... Ilaia is a beautiful hotel and our nice experience there will be unforgettable.

There are many great things to say about the place, but first and foremost the lovely staff that welcomes you warmly and with great love. In addition, the place is decorated with high warmth and coziness that give a homely feeling. There is a free coffee corner and there is also a roof top overlooking the city where you can sip free wine. Many, many thanks for the warm hospitality and attention to the small details Anat and Yuval

Comfortable, quiet, wonderful friendly staff, and amazing breakfast. Good wifi, tho it wasn't great in rooms at the back but was good in the rest of the hotel. They also helped us out of a jam from a rescheduled flight. I'd highly recommend the Hotel Ilaia and will book again if I'm back in Punta Arenas!

everything was prefect. one of the best small hotels I’ve stayed in!

needs a shower curtain

This was one of our favorite hotels! Especially traveling with 3 kids.

Staff was fantastic, room was lovely and clean, location was great. Breakfast was the best I've ever had at a hotel.

very well maintained and bright rooms, with impeccable service from the staff; they prepared a delicious breakfast for us at 5.40am. Thanks

nothing

love the tower room for relaxing and meeting other quests

The great epic breakfast, the hospitable host, the comfortable accommodation, the space to relax in the dining room (with hot water and variety of tea bags: help yourself, handy for sitting writing letters or a diary, say) rooftop room with view over the town. There is space to park cars next to the building. (We had a hire car.) The centre of town with its shops and sea front is a short walk away.

Staff were very welcoming and friendly. Bed was large and comfortable. Very relaxing place after hiking in Torres del Paine and the rooftop with included red wine was a great place to relax at night.

Nothing

good location, great communal areas, staff very friendly and helpful

We loved this hotel , it got everything just right with many unexpected extra features: Fantastic welcoming staff, large comfortable room , great breakfast, spotlessly clean, lovely public areas ( especially the rooftop scenic viewing room )…….

Nada

Great location. It was quiet and comfortable, and had a very calm vibe that was really appreciated after a week of hectic travel. The breakfast was delicious, and the staff were incredibly kind and helpful!

amenities and service

had to use cash to pay

This is a warm and friendly hotel. The decor simply eases any travel stress you might be experiencing. The rooms are lovely and the breakfast was superb.

There was nothing we did not like!

Hotel Ilaia is a gem! It is a beautiful little hotel, with lots of thoughtful and nice touches. Our room was very comfortable and very nice. The hotel has an eagles nest room with amazing 360 degree views of Punta Arenas. The hotel staff were all incredibly helpful and friendly. They went out of their way to ensure we had a great stay. I highly recommend this hotel!

extremely personable, great spaces for sitting, watching the view of the entire town and the bay from the roof top solarium.

This place was such a delightful surprise. It's so very relaxing and welcoming inside - it has the friendliness of a hostel but additional extra touches which more expensive hotels we stayed in didn't meet! The breakfast (bread, avo, homemade chupatis, granola, yoghurt and plenty of fruit; delicious coffee) was big and delicious. Coffee and tea available at all times in the cosy lobby area, cereal bars and water left in the room. The "sun room" at the top of the building was such a highlight - there are bottles of wine left up there for you to help yourself to (what a lovely thought!!) and the 360 degree views are amazing - we went up there for sunrise and it was lovely. Location-wise, we never quite worked out where the bar/restaurant area was so to be honest, a 15 minute walk to the ones we went to was fine! It feels like a fairly quiet, safe street - I'd happily stay there on my own too.

Maybe better communication/advertising on when the yoga is on offer and when it isn't? I got all excited when I saw the sign but I think there were just not enough people staying when we were there so totally understandable. (Although I wouldn't have minded the option to pay for a private class...). Overall I would still 100% recommend this hotel :)

Sleek, modern, well appointed, cozy and charming. The owner and staff were extremely friendly, gracious, and helpful. A lovely spot coming out of Patagonia before traveling back north.