Amazing hotel with a restaurant serving exquisite meals. Rooms were of good size and sleeping was a luxurious experience.

Nothing.

The neighborhood and the hotel stay were both lovely. I regretted only staying for one night and definitely want to come back. Location: The neighborhood where the hotel is situated is safe and beautiful, with plenty of charming and friendly restaurants, cafes, and bars within walking distance. The fact that they operate from early morning till late at night is great, and it's also a safe area at night. Facilities: The hotel has been newly remodeled, making it clean, pleasant, and attractive. The hot water works well, and there's nothing to complain about. The bedding is also very comfortable. Staff: Everything went smoothly, and the staff were friendly yet professional. Breakfast: Perfect breakfast. The ham and cheese are well-stocked, and the scrambled eggs and fruits are especially delicious

None

Great hotel , great location reasonable price

Amazing hotel and spectacular view of the port and ocean. beautiful decoration and comfortable rooms. food was excellent so was the staff. very happy to have stayed there. great breakfast.

Central location,beautifully renovated, fabulous restaurant/bar area,friendly, helpful staff

Nothing

beautiful lobby and good location

rooms were outdated, much different than lobby; cleaning service was very slow

The location was wonderful, nice restaurants and great room.

I wish they had a spa or pool/jacuzzi

Beautiful hotel & central

1. Hot water takes 15 minutes to kick in - I was on the 7th floor and the hot water kicked in AFTER I had had the shower. 2. NO Room service - However, not wrong if you're upfront about it, but certain members (from cruise ships) get served room service - like the room opposite mine. When I pressed the "Room Service" button on the phone - I had to call about 8 times before they told me that they don't offer room service during this time of the year- which is obviously a BIG FAT lie. 3. The staff spoke little to NO English - which is fine because most places in Chile don't. But being rude is not. The reception made a reservation with a restaurant I wanted and never informed me that it had been confirmed. It's like a bunch of kids running this place - no responsibility whatsoever.....are we supposed to read their minds?