This is a pleasant clean guest house

The location is not good. There are homeless people, drunks and drug addicts on the same street. Across the road is a strip night club that plays very loud music all night long. Although the accommodation is very nice the area is not.

Great Location, great staff, lovely breakfast!

this is for „Patagonia standard“ a middle class hotel - so it’s not luxury! yes the walls are thin, but what did you expect for your money European (especially German) Travellers ;) we loved the stay!

I arranged my arrival time according to this hotel checkin time, on my way to the hotel, I got message from the hotel asking about my arrival time and replied with 2-3PM, and I was told that the reception service there will be no reception service after 4PM. I arrived around 3PM, and the door was locked, I knocked on the door for a while finally a cleaning lady who understand no English opened the door for me, and handled the checkin. The room assigned to me looks like an addition, the toilet was not working, I had to fixed it myself but the water fills back very slowly. I noticed that there were no other people in the hotel besides the cleaning lady and me, I asked to change the room as there were plenty rooms not occupied. The host said I have to pay more even though the room I wanted to change to is also single bed, then I asked to leave with cancellation penalty as I can’t stay in a hotel without any service and people. the host agreed and I found another good one nearby. I think this one is a hostal, not hotel from facility and service perspectives.

very friendly and accommodating proprietor. nice comfy room and en suite. also, very close to excursions and restaurants. great experience!

nothing

i definitely like the place,it is close to what you need in PA,very helpful and kind gentelman who took care of us,clean place,absolutely recommended

nothing

Our bus arrived late, reception stayed open for us and communicated with us until midnight and even sent a taxi to collect us from the bus station at 2 am. Clean, quality bedding Great service!

The staff was so helpful and friendly, we were one of the few guests but they still put a lot of effort in the breakfast. They also spontaneously gave us information about things to do in the area. An ideal stay when passing for or from Puerto Natales!

Very friendly and helpful staff. Comfortable room with good wifi. Nice breakfast.

breakfast

Roberto went out of his way to make sure I wss comfortable, even offering to help with a packed lunch the day before my big day tour to Torres Del Paine. The breakfasts were delicious with a few different options and laid out in a really beautiful way.

It could have just been me but sometimes the key would stick. It was essy to fix and didn't stop me getting into my room.

Owner very helpful and professional

Friendly staff, delicious breakfast and comfortable rooms.

It's not the best location - the neighborhood looks suspicious, a bunch of strip-tease bars around, but didn't seem to affect safety.

Good breakfast. Helpful staff. Good room. Comfortable and clean. Central location.

Nil

Clean and welcoming place.

You can't pay with a Debit card in Dollars. The alternative is to pay USD cash. Now be careful if pay in local currency they will add the Tax!!! That regardless if is cash or debit card.