Location and staff excellent Restaurant on M level staff and food fantastic . Thank you Mustafa in the restaurant for looking after And Nouf was very polite and welcoming at reception.

Lifts should be dynamic - demand and supply

Location and staff were pleasant and accommodating

It was not clean. The passages were dirty The hotel was definitely not a five star hotel

It was third time staying in the hotel. As before location and facilities were exceptional. We got full board for whole family. I would like to state the quality of food was great even better than before. Any request made was completed promptly by staff. Will definitely recommend for anyone coming to Madinah Munawara to chose this place for stay. Overall how Sofitel has managed the hotel is Exceptional

Had a rude encounter once with one chef staying with bread warmer section during breakfast. Spoke rudely with my mom which was not acceptable. I did speak with him there. The chefs need to be courteous with guests. Also one supervisor in restaurant who was in his fifties by age wore suit most of time was always difficulty with staff working on floor. It made us uncomfortable how he treated them. Once he had us wait longer to check when we come to restaurant even seeing us everyday and knew we had full board with multiple rooms. One thing that was a bit annoying that out key cards gave us problems almost every other day. We had to go to reception to get that sorted.

الغرفة جميلة وواسعة والسرير مريح جدا بوفيه السحور فوق الخيال رااائع والموظفين خدومين ومبتسمين بالرغم من الازدحام. انصح به.

لا شيء

الاستقبال

التكيف كان بارد جدا ولم يوجد دفاء لم انام من البروده علما بان المكيف كان طافي ودرجه الحراره في الغرفه 18 كراسي النوم غير مريحه وسبق كلامت الاستقبال

قرب الفندق من الحرم النبوي وخدمة الموظفين ممتازة

قيمة الإفطار مبالغ فيها جدا

breakfast is great, spacious room, amazing hospitality. location is just a gift

every things

Ramadan Breakfast. Suhur was excellent.

Parking is expensive specially it is free in most 5 stars hotel The way to attend the park, although the area of the of the hotel is very congested and we cannot leave the care in the street, we have to proceed for the check in first There was only one sitting chair in the room and no small tables to locate a cup or any other similar tousles while sitting

Staff, food, location was good.

The Air conditioning was not working. Complained multiple times during the 2 day stay. Technicians were coming but but couldn’t do anything. It was extremely hot and claustrophobic. Also booked a car through the hotel for visiting different mosques. The car came 2 hours so we missed a lot and wasted half our day.

Great

Great

رائع

كله ممتاز

تجربة إقامتي في هذا الفندق كانت ممتازة بكل المقاييس. الغرف نظيفة ومريحة، والخدمة متميزة بفضل الطاقم الودود والمتعاون. تجربة لا تُنسى، وأوصي بهذا الفندق بشدة للمسافرين. و شكر خاص لمحمد النخلي على اسلوبه الراقي و احترافيته و تعاونه.

التبريد شوية قوي

Close to haram

Nothing

الموظفين رايعين والمكان رايع

لايوجد

كل شي يعجيبني فيه

لايوجد شي مايعجبني

J’ai tout aimé

I can't say enough good words about this hotel,location is great,very clean facility, very good size room for the money,we had only the breakfast meal included that was in an exceptional buffet, and now for the most important thing,this hotel must have a good hr department they either know how to pick their employees or how to train them,never thought I will get that level of customer service and we're talking here about a supper supper supper friendly staff,they actually smile to you and always ask if they can help,and we're talking here about all department from bellman to housekeeping.i highly recommend this hotel and this hotel will be my spot in Medinah. Thank you so much.

I thought 180 sr for dinner was little expensive, its fine for one or 2 people but more than that it just adds up,we had dinner in a fancy restaurant outside the haram area we paid only 400 sr for 3 people,if you are visiting never eat in any restaurant in the haram area its very expensive because they pay higher rent and basically not good food actually very bad food.

The hospitality very nice and friendly staff buffet was amazing

I like everything about this hotel

Only the location that was very close to Medina Haram also it had several shops and sightseeing bus station very close by

The rooms are showing great signs of wear and tear. The rooms are way too noisy from street noise as well as noise coming from next rooms and corridors. The rooms the room required a face lift and update. Rooms Sound proofing is definitely required. My whole stay there did not have a single good night sleep always awaken by noises from the streets or from the corridor or from next room doors slamming and you can literally hear your the occupants of the neighboring room.

قرب المكان من الحرم

السعر

Everything Beautiful

Friendly and location

Location, close to haram.

my room was close to linen storage and had a smell like drain.

staff was very accommodating .specially Ms. karima very friendly and welcoming ,knowledgeable , breakfast buffet is the best in town. location is perfect , near Masjid near shopping and restaurants. room was clean and conformable

حسن الضيافة النظافة الترحيب والاهتمام بالنزيل سرعة الاستجابة في تنفيذ الخدمات

Lokasyon ve odalar

Staff were fantastic. Restaurant was 10/10 for variety and taste of food on offer. Dessert choices were delicious. Abdullah made amazing Lattes.

قرب الفندق وكرم الضيافة وتعامل الموظفين الراقي

لا شئ

الموقع وتعامل الاطقم

عدم وجود مواقف للسيارات

قريب من الحرم ومعامله الاطقم ممتازة

عدم وجود مواقف

موقعة القريب من ساحة الحرم

لم تكون الغرفة مجهزة عند الوصول وهناك عطل في الكنبة وبعد التنبية لعدة مرات تمت الاستجابة

الموقع

الموقع

الغرفه لم تكن جاهزه ولم تكن حسب الحجز تم حجز جناح من غرفتين وتم اعطائي غرفتين منفصله وعند الرفض وتقديم شكوى تم اعطائي جناح من 3 غرف كتعويض .. مياه الحمامات غير نظيفة الاثاث قديم والاسره كانت متهالكه والمصاعد قليله ومتهالكه ..