At the reception the staff was really accommodating and polite .

Breakfast was not good

LOCATION Lifts

IRRESPONSIBLE BEHAVIOR OF STAFF LACK OF COORDINATION B/W BOOKING .COM & FRONTEL HARITHIA HOTEL. "NO CREDIT CARD REQUIRED FOR BOOKING". "PAY AT HOTEL" THIS CONDITION WAS VIOLATED BY HOTEL. HOTEL INSISTED ON PREPAYMENT + UPLOADING OF PAYMENT RECEIPT. " ELSE BOOKING WILL NOT BE CONFIRMED" BY HOTEL THIS ALSO IS MISTRUST ON WEBSITE OF BOOKING,COM AS CUSTOMER FOLLOWS THE CONTENT OF BOOKING .COM POOR RESTUARANT STALE FOOD POOR HOUSE KEEPING

Good

Nice location. In front of Haram. Courteous reception staff. Very helpful. Free parking based on availability.

Friendly staff who could speak English was a plus as I was travelling from England and local Arabic language wasn't my forte. It was one of the closest after the first row of buildings, it was so close that when prayer stars sometime we leave after it has even started and we were able to join. Facilities were topped up daily all commodities were close by so excellent all around.

Room had a connecting fire exit which onnects to next room though a door and this dor wasn't very well sound proof, but it didn't bothered me or disturb me.

Location

Few lifts and very late check-in times and numbers of cleaning staff is not sufficient

everything was amazing, from the staff to the location of how close Masjid Nabawi is.

Breakfast has a wide variety but for us Brits it is lacking maybe one or two items like Baked Beans. Regardless it was still amazing

4 beds were set up in a small room, very tight and no room for breathing but full 4 adults room rate were charged. Seems un-professional business activities, which is expected from this kind of Hotels

there was no wait measuring scale in the room even in the Hotel, which is unbelievable; Moreover, bed setting ( which can be fixed easily) and Toilet commode setting is not followed by Islamic guide line.

The Hotel is centrally located within a couple of minutes direct walk to Masjid An Nawabi. It is also opposite Bin Dawud supermaket and the Taiba Centre shopping mall. Due to the hotels location is was very easy to reach the masjid for each salah

When we booked the hotel on Booking.com it was on the basis that payment is to be made to the hotel upon arrival even though I was perfectly happy to pay online by credit card. 1 week before our arrival the hotel was messaging us daily that they are unable to process our credit card payment and to transfer the money to their bank account. I was reluctant to send all money in SAR incase something went wrong so decided to send a payment of 1 nights fee as a deposit. Despite requesting the hotel to confirm receipt they did not. We found the cost of breakfast (GBP33 p.p.) and lunch/dinner (£45 p.p) at the hotel to be extortionately high but as we had young children with us we were forced to pay on some days where we could not eat elsewhere.

Liked the location

Very poor value for money. Charges for rooms were very high and not worth the money charged. I had to ask for iron and ironing board as non provided in room. Breakfast was extra and not included despite high room charges.

excellent location. clean. good space in the room

we wanted to cancel the second night since family members wanted to leave earlier, they ignored it

very good

nothing

location

internet room service reception service

Location and cleanliness. Good staff. Very helpful.

n/a