the location

unprofessional staff, not very clean

everything

all fine

great location, good sized family room, friendly staff,

little dated.

great staff and friendly hotel. wonderful breakfasts.

Position Room size A la cart food

Sound insulation Water pressure Bathroom ventilation Elevator

Breakfast Tv

Pillow Bed

We booked an apartment for our stay, and it was just lovely. Good sized bedroom, comfortable bed, sitting room, and kitchenette with kettle and fridge. Nice patio accessible from both bedroom and sitting room. The spa facilities were fantastic and the therapist and spa receptionist were just excellent. Location was amazing, for the price. If there had been snow, we would be 40 yards from skiing to the gondola. We only ate breakfast in the hotel, which was varied and sufficient. Very close to some great evening restaurants. Reception staff were very helpful, and we have booked to go back again next January, and take our friends with us.

Is our 4th time to Ores hotel and I think is the best quality price hotel from Bansko. Very good location, close to gondola even if you walk with kids :) Shuttle service to the gondola is great, they help you with a ride when you need or when you call reception. Big apartament with a lot of facilities, daily cleaning service and towels change. Nice pool, the water was cold in the first day but after I told them the pool water had 34 degrees :). They are open to help and solve any problems and this is a plus. In the rooms is very warm and nice. They have a big sauna that is very nice and well maintained.

They need to change the towels and sheets quality to be 5 stars hotel. The pillows are not very comfortable because the pillow cover is smaller then the pillow and this makes the pillow to tall and hard.

Good value for money, comfortable stay, nice staff, pool, massages, jacuzzi, shuttle to the gondola, free parking. Close to ski rentals and the gondola is 10 mins on foot.

Room could use some extra cleaning (dusty in the wardrobe, plastic bag over the fire alarm). Not a lot of options at their restaurant, especially if you have kids with allegies. The big bed is actually 2 small matresses put together. Makes it difficult for a kid to sleep in the middle.

close to the skiing slope

leaking bathtub, dirty water in the pool, mediocre breakfast, curtains falling from the rails , no room cleaning for two days etc.

good location & nice size room. PlayStation was a nice surprise for the kids. spa and indoor pool also good

no hot water for showering after a full day on the slopes. this happened 2 out of 4 nights stay (one being New Year’s Eve!). reported leaking plumbing which was never fixed during our stay. Stale croissants for breakfast on 3 of the 4 mornings.

the staff were incredibly caring and tentative.

We could not take a shower at 7 pm, because they had ran out of hot water which for the price we were paying was completely unacceptable. We got offered a nicer apartment and some champagne as compliments for the inconvenience, however, had the stated they’ve maxed out their capacity and there was going to be luke warm water we would’ve never stayed there.

Amazing facilities with amazing localization. Old town is just 1km walking, if you want to visit it from hotel. breakfast with a lot of option and massage. Highly recommended.

Water pressure from shower was not the best one but is only a detail.

The hotel staff and service was excellent. Frontdesk & kitchen very reponsive. Hotel size is very balanced and relaxing. Hotel prepared us take away breakfast to take on our early ride to the morning flight from Sofia. Very good value for money.

Couldn't shut the water in the bath to enjoy it. Slight noise permanently in the room.