the location, the size of the bedrooms and bathrooms, the kindness of the staff and the kindness of the cleaning team.

I honestly disliked nothing

Great staff - very helpful at all times. And the location is really central. Breakfast was also good.

Reception and rooms are a bit cold, with no character - clearly a business-oriented hotel.

All of them were best

Everything is best keep going😊

Location, room, terrace

Breakfast

Location, friendly helpful staff, we stayed in a superior room with a balcony and it was lovely to have a separate living space/tv lounge from the bedroom.

there's no room service, I guess it's reflected in the star rating. The pillows were the hardest and biggest I have ever come across. the walls between rooms are very thin. I was able to hear people chatting in the room next to mine.

very central

all fine

We liked the location for our visit. Hotel is very modern and rooms spacious and comfortable. Staff were very helpful and friendly

Breakfast choice was good but the scrambled egg wasnt nice!

Excellent location, large room, great shower and great selection for breakfast

On 5th floor but still had noise from street which disturbed sleep.

Most everythings.The room was big with lot of lights everywhere, nice wardrobe,fridge,iron facility and safety box.The bathroom was also quite big with wonderful shower.Nice mattress with 2 soft comfortable pillows.Breakfast was tasty with two type of hot foods,salami,cheese and lot of cakes,fresh fruits,yogurt.Coffee not the best, only expresso was ok.Location in the city center, near Tribunal metro station and not far from famous Gran Via with shops, restaurants,bars.Most of the reception and breakfast staff very kind.

I didn't like, as soon I checked in and payed full price of my 5 nights, 200 euros with my credit card and remain 404 euros with my husband debit card, the reception man gave me a receipt and it show paid 200 but total to pay still 404.Of course I asked explanation and gave me the right receipt with the total has been paid.No sorry for his mistake if it was or deliberately did this mistake?Also in the room was a kettle with coffee,tea,camomille,but on second day, no tea or camomille,sugar and on third day, tray was empty,if also I left a note in spanish.Also cups hadn't been washed,with coffee stain on the bottom

The room is very spacious and the room that we stayed in had a balcony. The view is not particularly beautiful, but we got a nice outdoor access for sitting there and enjoy the day at the hotel. The bathroom is spacious and nice, although a nice bathtub would be a plus.

The coffee table in the room could be made wider to accommodate more things. The other room that we previously stayed in had a longer / wider table, so we could easily place our things on that table, hence not having things on the bedside table.

Great location. Kind and helpful staff. The bed was ok. Nice shower.

Foul smell coming from the inner yard every time I opened the window. The room design felt cold.

We were greeted by Natalia at the front desk which explained everything to us in detail. A1 Service!! The hotel was in a perfect location close to many shops, restaurants, and bars. All amenities worked pretty well with no issues besides TV.

Went into room and it was very warm, had to open window to let room cool down for each day. The thermostat seemed to be linked to the whole building. Next , the TV, yes we are in Spain but with people coming from around the world to visit I feel that the Tvs should have some sort of smart apps like youtube, netflix, etc. Got some what loud at night due to people partying and everything until about 0600 but that comes with the destination not really a big deal for us but wanted to let everyone else know.

Perfect location, close to all popular attractions and restaurants and bars.

Breakfast items took a very long time to be replenished therefore you will end up having to choose from what is left over otherwise you will have to wait hoping that staff will come out with new items. Staff were very hardworking, clearing tables and greeting guests. They are very helpful too. Great selection for people with various food allergies or dietary requirements. Room was always very clean, bed was comfortable too. My favourite was the excellent shower jet system! Amazing!

The location of the hotel is the best. The metro station named Tribunale is 5 minutes walk. The city centre is a 10-minute walk. There are a lot of shops, grocery stores and food shops near the hotel. The cleaning level of the room is excellent. The breakfast was very good.

The size of my room was tiny. The bed was a kid-size, not a king-size. Every time I turned in my bed, thinking that just I would fall. But when I booked my room, everything was written in the confirmation in contrast to the reality.

All

Nothing