Oakwood PIK Jakarta

The staff (both reception & housekeeping) were professional and accommodating, The bed was comfortable with 4 pillows and there was a big fridge & washing machine

I wish that the washing machine came with a dryer The rooms were too small and there was no space for the luggage

Honestly it was perfect. Amazing staff clean appt.

Wish they did gluten free food but if that’s all I can fault it’s pretty amazing.

Perfect for a family.

Nothing. Maybe could do with gluten free food option

- Great room layout and size. We chose this hotel because it was the only one we could find in the PIK area with 2 bedroom option. - Beautiful grounds (pools, playground etc).

- Room cleanliness was not great (marks on kitchen cupboard, lots of dust and debris on floor/skirting near entrance). - Stingy with room utilities. Our 2 bedroom apartment has capacity for up to 4 adults yet the kitchen only had two glasses, two forks, two coffee capsules, two plates etc. There were no coffee mugs and they did not deliver even after I requested. - Lack of choice for breakfast. Full and small dining room meant our family of four was split up at breakfast. Not on parr with other 5 star hotel restaurants. - View from room. Overall the service is lacking for a 5 star hotel and in my opinion not worth the money spent to stay here. I have never been before asked to sit separately from one of my children at any restaurant let alone a 5 star hotel. From 9am onwards the breakfast supply is low and is either not refilled or refilled extremely slowly. Restaurant and front desk told us different rates for child breakfast. Nothing is within walking distance.