Laguna Lodge Eco-Resort & Nature Reserve

Very calm environment. The staff are wonderful. I traveled there with my two tween daughters and they had a blast jumping into the lake from the dock.

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***Accesible by BOAT ONLY*** I think that should be the first and most important info anyone should know. Do not use google maps to get here coz it will lead to a very dangerous dirt road n stops at a cliff n your forced to go down said dirt road to a little town called Santa Cruz, which has 1 Main road leading to a small port. There you can get onto a water taxi for like $3 to get to the hotel which is just one stop over. Once you get to the hotel though, excellent excellent service. They were extremely nice and hospitable. They gave me an upgrade since it was low season and it was just us and one other couple in the whole resort. Of note, the restaurant on site is vegetarian only. I didn’t know that either. Sure I panicked. What does one do but miss meat right away when I heard that. But surprisingly, the food actually tasted good! Loved their free breakfast. Get the toasted coconut French toast! We never went off property since we had to work online. We didn’t get to enjoy the pool since it rained every afternoon noon. But nonetheless, if it’s eco tourism, this is the place. Rooms are huge and beautiful. Balcony was even better.

This property charges premium prices but delivers very little beyond the view. The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end. The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option. What made the situation worse was the response from staff. No one was helpful or interested in resolving the issue. The explanation I received was that their office computer connected by LAN was working, so the problem must be Wi-Fi. They also blamed the internet provider. In other words, no one took responsibility. One staff member even told me that because this is an “eco-resort,” guests shouldn’t need internet. That response is dismissive. Many guests still need internet for work, communication, or basic travel planning. For one of the more expensive properties around Lake Atitlán, the lack of amenities and the failure to provide reliable internet is unacceptable. The view is fantastic, but the experience did not match the price. Management should address both the connectivity issue and how staff handle guest concerns.