JW Marriott Kuala Lumpur

It was a pleasant staycation for me and my friends. We enjoy the free upgrade and arrangement from the Hotel, most of all, thank you Mr Sai & his team, for the touchup in the room and making our stay a memorable one. The breakfast was good, would expect more selections. Overall, it was a good.

the breakfast was amazing they have wide range of food, the location amazing in the centre and the room was very clean and have good space

only one thing the entrance with the lobby does not match 5 star hotel

The location is excellent

Great location

Firstly, I experienced issues with the shower head, which was not functioning properly. Additionally, the bedsheets did not feel as clean as expected, as there appeared to be some dust present. I also found the breakfast experience disappointing. While the food itself was of good quality, the overall arrangement and replenishment were insufficient. Many items ran out quickly, and it felt quite difficult to access the food comfortably. Lastly, I felt a noticeable difference in the level of service provided to me compared to other guests. It gave me the impression that I was treated differently, possibly due to being a local guest. I hope this is not reflective of your service standards, as all guests should be treated with equal courtesy and respect.