No comment

No comments

great location, friendly staffs, clean room, perfect bathroom!

pillow

Location and room space

Nothing

Superb location . Easy access to all the shopping malls. Very clean hotel . Very comfortable bed and pillows. Breakfast is excellent. We will be definitely stay in JW marriot for our next visit in Malaysia.

Superb location . Easy access to all the shopping malls. Very clean hotel . Very comfortable bed and pillows. Breakfast is excellent. We will be definitely stay in JW marriot for our next visit in Malaysia.

الموقع ممتاز جدا

القنوات التلفزيونيه قليله جدا جدا

الموقع ممتاز في شارع العرب و بجانب جميع الخدمات و مقابل لمول بافيلون الفندق فخم و مرافقه ممتازة النادي الرياضي به كل المستلزمات المهمة و مفتوح على مدار ال 24 ساعة سعة الغرفة النظافة ممتازة الأسرة مريحة التكييف ممتاز النت جيد الحمام به شطاف يدوي و هو أمر بالغ الأهمية طاقم الفندق متعاون

إجراءات الدخول أخذت وقت طويل و طلبو وديعة 600 رينجيت ماليزي

Location - Right at the heart of Bukit Bintang and shopping heaven. Centrally located and transportation to any part of KL is a breeze. Room - Spacious and luxurious. All amenities were provided. Room service is good and top notch.

Room - On last night before checking out on the very next day, discovered Room 1712 had a leak just outside of the bathroom (i.e. Along the walkway, just in front of the mirror). Already informed the hotel personnel to look into it!

Location, room is clean. That’s it.

Service was absolutely appalling, especially given the brand that this hotel carries. Checked in at 2.30pm, understandably the room was not ready, so the check in officer said that she would call when the room is ready. It’s 4pm++, and no call was received. My bags are all with the concierge and I’m chasing for time to perform Zuhur prayers (which I thought I could do at the room). When I went to the counter to ask if the room was ready, they suddenly prepared the keys. When asked why I wasn’t contacted if the room was ready, the response was “perhaps you gave an inactive number”. Seriously? What an elementary excuse. When asked if my bags would be in the room, officer said yes but that was not the case. Bags came maybe 45 minutes after room key was given. Best part is yet to come. Next day, family and I went shopping at Pavilion and when we returned around afternoon, our room cards were deactivated ! Had to leave my poor mother in front of the hotel room while I get it sorted out. When asked why the room keys were deactivated, the response was “oh maybe you placed it near to your phone and the card demagnetised”. Sounds like an answer curated from ChatGPT. FYI, none of the cards were placed next to the phone. Last day when checking out, I was asked how was my stay. I explained my frustration as above. The officer was apologetic, and to compensate me, they waived my RM 10 flat fee parking ticket. Amazing, RM 10 ?! What a slap across the face. All in all, super disappointed with the service. Save your money and go Hyatt instead if you’re looking for a premium experience. But if you’re okay with subpar service, it’s a good hotel only due to the location.