good location and friendliness nice renovation

used to include breakfast.. now not. was a nice part of the hotel rates have increased dramatically

clean and modern

room size very small for price

walking distance to st Catherine’s and very clean

sheets and towels nice, staff pleasant, service a bit off

room showing signs of west and tear, water not replaced in minibar, no second service of room to clean up salt and grit from snowy conditions, bathroom a bit small

What a beautiful hotel. Elegant yet simple. The beds were extremely comfortable, the location couldn't be better, the staff were beyond accommodating and everything was so beautifully curated to give an incredible stay.

Amazing staff, clean, comfortable, central. Good breakfast

The only small issue was that in many rooms the cold/hot water mixing in showers is a challenge due to poor quality material used . But staff were super helpful !

lovely rooms, spacious, hip, big, clean room. great shower. super location

the hotel is newer and it’s clean and newer technology!

the room service food was awful for the price you pay. we ordered poke and it seems like the tuna was just thawed, the desert didn’t taste good. I can’t believe they charge that much for food that didn’t taste good and supposedly from a nice fancy restaurant. we requested for tea and it never came!

The staff at the front desk was very pleasant and accommodating.

The breakfast buffet was extremely disappointing. They were so understaffed that they could not refill empty platters on the buffet in a timely manner. When we checked in, our room had no heat. We turned up the thermostat and unpacked, but the heat did not turn on. When we asked that it be fixed they said that they do not call anyone for mechanical problems during the weekend. we were forced to repack our suitcases and move to a lower quality room. They also forgot to clean our room, even though we had the light on that it needed cleaning. They didn’t serve dinner in the restaurant on Saturday or Sunday.

Very convenient but slightly soulless hotel. Reception staff super helpful

Lifts were very slow Restaurant had strong smell of fat & cooking so we didn’t eat there We had asked for a late restaurant booking for our first night but none had been made Bar was shut on our last day but no notices to say it would be and we had wanted a lite meal prior to leaving

Nothing stands out as remarkable (other than how slow the elevators are...).

The elevators are exceptionally slow. I recommend requesting a room on a lower floor in case patience is not your virtue and may feel inclined to take the stairs. In any event, the rooms located on the higher floors are likely to have the neighbouring sky scrapper's offices as the view. The building was so close to my room that I could see my own reflection in addition to the hard working individual accross the way. Any privacy will require you to pull the curtains, which (in my case) rendered my small room extremely dark and uninviting. Admittedly, the foregoing comments are based entirely on my personal preferences.

- good location - comfortable room (though small) - very quiet - super friendly staff

- not a fan of the open bathroom concept in such a small room