Spacious Room

Lighting in the bathroom was lacking. Not enough hooks for towels and other things in the bathroom.

Stuff was helpful and friendly. Accommodations were wonderful.

NA

The cleanliness of the room and spacious bathroom.

I booked a room with a king bed and upon check in I received a room with 2 full beds. When I went downstairs to question about the price of the room I paid for rather than switch rooms to make things more simple I was told that there is no price difference nor did anyone try to help get me what I paid for I was put off by the customer service. Everything else was fantastic and me and my fiancé dealt with the beds due to urgency of needing a room.

The location was brilliant. It's right next to a massive convention centre and a fantastic mall.

The front desk staff were abrasive and not friendly.

Our room & beds were perfect.

The toilet seat was very loose, and our two shower heads were leaking as you would shower. If I had my tools, I would have tightened up those items. The room was for 4 people and there was only 3 bath towels and 1 wash cloth for us 4. The women needed other bath towels for their hair. We wished that there was some other restaurants in the area (walking distance in that neighborhood). The hotel's restaurant was way too expensive and the food market offered by the hotel (snacks, soups, sandwiches, etc.) are also way to expensive. eg: McDonalds, Dennys, etc. something like that very near by. We were trapped in using their restaurant for breakfast or wait until we get over to O'Hare and there is nothing there unless you have to fly out and go through security. We, however, had to take the CTA to the city, and by the time we would get there, it would almost be lunch time. Sometimes, hotels like this one, seems to only cater to the rich, who usually don't mind paying a super-duper price for things. Staying in a place like this one, is simply a "catch 22". Should the front deck as us how our stay was, when we checked out, I would have shared this info. with them. Probably won't stay with Double Tree again. Joe Stevens

Location

The rooms were hot even with the air conditioner up.had to call for trash that wasn't removed

Room, Lobby, Gibsons, chocolate chip cookies, airport shuttle

Gym was inadequate, Starbucks coffee was sub par and overpriced. The tv, while very modern and good quality, lacked the ability to stream movies.

The breakfast was amazing. The staff was very helpful and nice/friendly. I was there for Blockcon with NKOTB. Everything was walking distance

N/a