We had several issues. We had reservations for 2 double rooms and requested that the rooms be close. We had one double room, but one king size handicap accessible room. We went back down to advise that we needed a double bed room. We were assigned a room and went back up, however the key didn’t work. We went back down and I while waiting, I asked what floor the pool was on. He said that they shut down their pool 1 month ago. We weren’t notified of this. We stayed here for the reason of a nice pool for my son’s 3rd birthday. So, then we had to go upstairs get all of our stuff. All in all we ended up not staying at this hotel and found a hotel who had a pool so my 3 year old could enjoy his birthday.

The convenience of being able to be in the same building as the salsa congress and just going downstairs at any time of the day or night. Feeling safe.

Everything was fantastic!!!

I loved my clean and spacious king room! I didn’t want to leave. I liked that my room wasn’t crowded with furniture. Very simple interior but had everything I needed; a little work space, big sofa, fridge, and the bathroom had great compartment for shoes and clothes. They have a great restaurant that offers unique and tasty food and service was always wonderful and fast.

I wish their gift shop carried a little bit more stuff like yogurt and fresh fruits for healthy snacks.

Sheets and bedding

No indoor pool

Great location between the airport and a short walk (with footpaths!) to Rosemont on the blue line. Airport shuttle was reliable and nice, only a short ride to the hotel. Room was lovely and big feeling luxurious with everything you need for an airport hotel stay.

The buffet breakfast is steep at $24 and wasn’t exceptional. WiFi is not included unless you are a Mariott Bonvoy member, so if you book via booking.com it’s best to join before you arrive, otherwise it is $15 for a day which is silly in 2023 and for a hotel of this calibre. I used the pool and although it was lovely to have a pool it was a bit small for swimming lengths. Great for kids though.

Everything is running smoothly

Nothing

I love the decor, the warm shower, beautiful public spaces and how clean it was. The bed is amazing.

The restaurant was disappointing. First my ravioli came in a broth instead of having a sauce. Then half of my order was messed up or forgotten at breakfast. It was just not a great experience.

The free airport shuttle was very helpful. And it's frequency made my trip that much easier.

I had trouble getting from the airport to the hotel via the shuttle as I arrived internationally. I faced some confusion about the pickup location and what time it would arrive.