Location , just 4 minutes from beach

Facility, room, bathroom, entrance, elevator

The rooms: they were clean and spacious.

Only one elevator: high traffic times made it hard to use them since there was only one.

Good location, 1-1/2 block from beach

Hairs and stains found in both bedding, low water pressure at the bathroom sink, housekeeping going into my room one hour before our 11 AM checkout time and throwing out our personal items, and unknoweldgeable staff members, no manager on-site to resolve issue at hand; Bilingual housekeepers, speaking no English to help find our missing items which we had to retrieve ourselves by finding items on the housekeepers cart. Unprofessional manager, when contacted the next day, she talked over me as well as to others while on the phone with me. The manager didn't display management skills to listen, nor did she offer any resolutions; and only gave excuses. I was told by a staff member in advance I could change credit card once I checked in and when it was time to check out...guess what? They wouldn't change the payment from my credit card to my debit so we could pay cash. So they don't hold up to their promise, and their staff members have different stories.

Location

Housekeeping was awful, heard every noise from neighbors, not enough seating for breakfast, asked for room to be cleaned, they said just throw anything dirty in hallway

Clean, good location, size of room is very big

Front desk stuff was not welcoming and not nice

Property is just as the pictures, comfortable beds, friendly staff from the front desk,cleaning crew and breakfast crew were all amazing. The pool is warm & closes at 10pm so thats a plus! Breakfast is delicious, a bit limited and can maybe offer more fruits as well. Its a perfect location, cross one street and you are right at the beach. A lot of activities for kids nearby. If we ever come back to Virginia Beach will definitely remember this hotel.

The service was excellent. I would def choose this property again

Sheets could’ve been more clean

1 block up from beach- though not oceanfront it was convenient to boardwalk. lots of restaurants nearby.

mold in room, air conditioner did not suck out moisture so pillow and all clothes felt wet to the touch. Also only 1 small elevator- could barely fit 6 people and the hotel staff had to use same elevator to go up and down to clean rooms. floor usually wet from people coming up from swimming pool all hours. and the Maple tree breakfast restaurant next door burned down and they demolished it with debris still there- freshly torn down? and it reeked of dead crabs and smoke. gold coffee wrapper/ pack behind couch?

We love when things exceed our expectations! Costa Azul really did. It was very clean and the rooms very spacious with incredibly comfortable beds. Your on the beach in no time as well.

Nothing that we ever discussed.

all

nothing

The room was very nice and well kept. Very spacious for the price

The whole room was very humid the entire weekend. Everything felt wet constantly which made getting comfortable a challenge at times. There’s also only 1 elevator for a decent sized building. That left us waiting for several minutes before occasionally opting for the stairs down from our 5th floor room

The rooms are very spacious and clean. The location was great 2 minute walk to the beach. Breakfast was okay and the staff was friendly.

The bathrooms are small and there was only one elevator to service the guests. The breakfast area was quite pack as the area is small with a few tables to sit.

The location was nice.

That parking was not listed on booking website so it made parking difficult for the additional cars that i had. I also didn't appreciate the afternoon shift worker. It was a young man and he was very rude and didn't offer blankets when I asked one for the pull out couch because there wasnt any in our room. And then I asked for a brush while I waited there and he proceeded to tell me he would bring it up to my room. In which he didn't. I had to ask again and had called down to the front and he proceeded to say he was going to bring it to the room. It took nearly to the end of my stay to get a toothbrush and extra blankets. (I ended up just going to the store that was up the road for a toothbrush at that point) the overnight shift lady was very friendly and helpful in every thing and apologized on behalf of him although it was not her responsibility for his unprofessional behavior.

Everything

Nothing

friendly, clean, very good hot breakfast.

pool not clean

All as advertised. Clean and comfortable.

The view from our room was great Very close to beach, shops, restaurants. Breakfast was great,

Room was stuffy

Very clean facility

I think I paid for ocean view & was on the back of the hotel

When we arrived our rooms were not ready. The front desk gal, was so sweet and said she would have them ready in 30 minutes. My family and I took this as extra beach time. She called not but 15 mins later and said the rooms were ready! When getting into the rooms they were clean and comfortable. Beds soft and water pressure in shower was perfect after a long car ride. Breakfast was delicious. Lot of variety and all clean and well presented. Every staff member was friendly and made us feel very welcomed. The facility also felt very safe. My family and I will be staying again!

comfortable clean rooms!

Food is as good!!!

Person in for in main entrance was very unfriendly Im very disappointed 🧐

The room was super comfortable and clean, the bathroom was very clean too. The hotel location is perfect. The breakfast goes until 10am with a good variety of food and drinks. A lot of parking. I definitely recommend this hotel.

Breakfast was basic but adequate as it was off season when there before in season was a lot more.