نظافة الغرف

موقع الفندق بعيد جداً عن ابرز المعالم السياحية المطبخ فارغ تماماً تعامل الموظفين سيء جداً تاخير كبير في خدمة الغرف عن نفسي لن اكرر الزيارة ولن انصح احد به ابداً

It's not clean

The room was not clean at all there is dust every where

Excellent services of managers and staff specially both Kaan.superb services

They should provide extension for charging mobiles and washroom should have hand shower not commord shower.hotel should have outside sitting area in open air

The place was filthy, poor in their services, the sewage flooded all over in the first floor and the smell there was not durable at all.

Love the staff and room size we stayed at residence so had a studio size room with 2 bathrooms sofa full kitchen and large. The lovely lady handling customer relations checked up on us daily at breakfast and rectified any issued immediately. All staff speak english so much easier to communicate.

Not a big issue but they’ve changed the pool opening times from 6 am to 10am prefer swimming before breakfast.

Shuttle bus but need to offer more places like the metro station not only malls and increasing frequency

Rooms were not the best. House keeping was not offered to us almost as they forgot our room existed. The bed was broken , the towels were dirty and when we asked for new towels , the new ones were also dirty. Although the hotel is in good shape and design but it's not well maintained at all .

Good price

Even though it is a hotel that belongs to an excellent chain, this hotel does not follow any standard. Housekeeping just doesn't bother themselves to clean the rooms. I stayed here 4 nights, one night they did a very quick clean, the other 3 nights they did not bother themselves to visit the room and clean it even though I put the sign to clean the room. Calling the staff to get me towels at least, they promised to send it to the room but I never got it.

The staff were not supporting specially the receptionist. I call them everyday to clean the apartment and no one shows up to clean. They’re not providing towels. They only smile to people from their country. I will never stay there again or in any rotana hotels. I will also cascade the complaint to higher management in Rotana chain because they don’t treat arab very well.