The service, the apartment, the art and the ambience.

The shower water comes out from the gaps. Bath Math spent a little time wringing up the mat and re mopping. Better stopper for the showers.

Location. Within walking distance to where we needed to go.

Somehow booked the wrong room. Not as nice as previous stays but was sufficient. View was staring at another building.

The room was amazing! Much bigger than expected. After a bad experience in Auckland earlier this year, this was a treat!! The furniture was lovely. The bed was really comfy. The bath was so good, and a surprise. Kitchen facilities were great too. Location was awesome as we didn't need to use the car and the supermarket was around the corner. Will definitely stay again!! The Art...incredible!!

A little tlc could be used on the cabinet edging.

Spacious room, good space for working. Comfortable and trendy. Good small pool / spa and gym facilities.

Size of room was wonderful

Room looked out to the gym so had to keep the curtains closed, shower was a little dated, didn't have a good choice of pillows - no feather

The staff were very helpful and did what they said they woud do. Facilities were beautifully clean and thoughtfully provided. The art work? Gorgeous

My air con didn't work properly but a maintenance person came immediately and fixed it

Great breakfast, wonderful views from dining room

Some of the room fittings are dating The bathroom with wet floor shower is big but shower curtain is too close confining too small a space and clings to you

no fridge bar

The hotel is stylish, brilliant location and the apartment rooms were exceptional. Value was good, though that is obviously dependant on when one books. I liked the idea of getting a bonus for no room cleaning.

The breakfast was seriously strange; tepid filter coffee that was almost undrinkable, and a bacon and egg roll made with a strange, sugared, sweet gigantic bun that had the texture of old cardboard. No self service for the everyday bits of breakfast and very little choice. It was completely out of keeping with the rest of the fulfilment.

Great location and the unit itself was a great size and very well equipped.

Would be great if the hotel actually bothered to clean the fridge that was juat left full of stains from the previous guest' food etc. Counters unwiped and full of crumbs and the drapes, cushions etc full of stains - this was most off putting. This made for a really average stay for a not so average price.

comfortable bed and spacious

n/a

pool was cold.

Concierge service very good. Left bags in the morning, they were delivered ready to our room when we checked in after being at the test match. Good location for Museum.

The room looked directly into the Gym, at a distance of about 2 metres. Yes, the only view out of the room is directly into the gym. People in the gym can look directly into the room. Only way to get privacy was to close the curtains. This is NOT mentioned anywhere in the room description! Telephone system has handset with buttons to select reception, room service etc. These do not work. I was told at the desk I had to receive training!!! on how to operate the hotel phone. I overheard another customer being told how dial also. After a lifetime travelling, this is the first time I have been told to get training to use the hotel phone! If you have to train people to use the your phone there is something fundamentally wrong. There is a washing/drier machine in the room. this is bit complex to operate. No instructions available. Manager tells me the instructions are on the door to to the m/c. This is untrue. So resorted to getting the instructions off the internet on my phone. When washing M/C pumps out there is a loud gurgling from the drain of the sink in the room where you sleep. Not restful. Bed was saggy, might have been good new but not now. We had been travelling for 2 months prior to our stay at the QT, and these were the worst nights sleep in all that time. Safe at floor level. Have to crawl on the floor to look in it! This was a expensive hotel booked for the Test match at a time when Wellington was full, so we felt we had no option. This hotel is all fancy artistic design, but does not get the functioning of a hotel right. Only book this room if you are like being overlooked from windows 2 metres away, or you are a Vampire and want the curtains closed all the time. We had a fantastic time at the NZ - England test match (NZ won by 1 run) Our stay at this supposedly high end hotel was poor, returning to the hotel after the day out was a real downer.

Great location, clean room and helpful friendly staff. Nice and close to the harbour and all it has to offer.

Nothing

Awesome 2 bed apartment very comfortable for a family of 4. Robes, nice toiletries, minibar. Double glazing, therefore quiet, even being in the heart of the city. Fantastic location and very easy to get to. Valet parking! Everything in walking distance. Fantastic art everywhere!

Very minor issues glasses and cups not being replaced when servicing apartment, light is not working above kitchen bench, impossible to see as it’s all black. We did let reception know about it.

Location was fantastic, can’t beat it. Staff were great and very helpful.

Bathrooms were old, smelt of sewerage water, tiles in shower were cracked and buckled. Air con was old and rattled. We loved rooms in the end but the new room was still not the best.

Good central location within walking distance of most main Wellington attractions.

Check in was 2pm but our room wasn’t ready, so we had to wait in reception with all our luggage for over 30 mins. There were no towels in the room - we had to request them. The bathroom door jammed when closed and we had to use force to open it. We had to avoid closing the bathroom door for duration of our stay.

Spacious room with extremely comfortable beds

Couldn't find a hair dryer

Love the consistent high quality of service. Great location for my work. Love the pool.

Rooms are really warm and sometimes the air-conditioning is not that effective.