Friendly staff. Awesome decor, comfy beds and lots of lollies.

Such a treat in the heart of the city! My dad didn’t want to leave the beautiful comfy room even though it’s in such a fun and walkable location. Loved the extra touches like the shower steamer! Well worth it!

2 complimentary bubble waters left in a room reserved for 3 is probably my only complaint 😅

Beautiful

Nothing

A great looking, trendy hotel with big rooms, comfy beds and nice complimentary goodies and amenity kit in the rooms.

Several young reception staff unfortunately were not friendly at all and sadly don’t bother greeting their guests when they walk past the reception. Cleaning staff, restaurant/bar staff was very friendly and also the older receptionist at check out.

Great location- awesome bar- cool decor

Shower pressure not good- weird that there’s no washing up liquid- we wanted to wash cups between room service and couldn’t- why provide a microwave and no plates or cutlery ? Get rid of the microwave or provide decent ammenities

Very bright and quirky. Great staff. Central location.

Great Location, Comfortable beds, Nice touch - snacks provided.

Nothing major - but maybe a little less noise in hallway when staff are cleaning in the morning.

Room was BIG!!! Nice beds, pretty good view. Kitchenette area, sofa, small table were all nice. Liked the indoor pool and hot tub on the 4th floor.

Only drawback was the weird modern shower, with only a narrow plexigrass wall near the shower head. Water tends to go everywhere and not stay in the shower stall.

Comfy beds , lovely rooms

We were told room service was available before we arrived as were got in late after a full day of travel, however when we checked it they told us the kitchen is closed Sunday mondays , which was not stated when I asked via email , breakfast was not included either and for the price of $255 you would think it would have been. Staff at reception were slightly rude when I asked

unique decor, great atmosphere

bar hours to short, bar seating was difficult to get during opening hours

Spacious room

Tiny shower with terrible door that leaked

Stylish property.

Not enough parking on the property, no valet service.

The whole hotel had an awesome vibe

Amazing location

Room not serviced

Very nice room, great location

There really wasn't anything not to like

Location, decor, comfortable beds, quiet despite being in cbd

Bathroom - shower design is terrible; positioning of shower head means that water flows out through the gap between shower glass panel. Lots of water wastage and also means lots of towels needing to be placed down to absorb the water (and replaced frequently).

style, food

Gem in Wellington CBD. Will definitely book again.

Huge room and TV. Pool was great. Staff who checked us in were lovely.

N/A

Cool design in the hotel and very comfortable beds, great location

Dirty dishes were left by the elevator the entire two days I stayed and not.picked up by staff. Bag check is not secure (self service to the bag room) and the shower is super hard to use with at one point the hot water failing.

everything

nothing

location, interesting decor, everything you needed, great house bar and food

nothing

Gorgeous hotel, loved the decor!!! The location was perfect for our needs. Close to tasty restaurants and where my friend lived. The room was comfortable and we loved the amenity kit, shower bomb/steamer, and ear plugs. A huge TV that made you feel like you were at the movies. Although very small, the shower had great pressure and the water was hot in seconds - no looong wait!

Firstly, the twin room - when I specifically chose the King Room. Don't have both options available to choose from if you're not going to allocate what the customer wants. Most hotels have a "preference" box to type in what bed option a guest would ideally like while stating it was subject to availability. I wouldn't have cared otherwise. Secondly, leaving it until we arrive to notify us of the broken elevator and only then ask "Will this be okay? and by the way no lower rooms are available as we've already moved our existing guests down and you're only here for one night" full knowing it's late and quite a hassle to try to find anywhere else after a long day of travel. The cocktail voucher was a nice consolation but a reduced rate would have been better.