The Superior Room was a good size. Staff were all helpful. Location good for going around Cambridge.

The TV in the room only had access to terrestrial TV due to a technical issue that impacted all rooms, so no way to access Netflix etc. Showerhead in the bathroom was caked in limescale and mould and clearly hadn't been cleaned in ages. They did clean it when I asked them to but it still didn't come up clean and they acknowledged it should be changed, the rest of the room was perfectly clean. Breakfast was ok but not worth the £17 they charged for it. The hotel lounge was closed one of the evenings we there for a private function and there wasn't enough seating in the bar to accommodate all who wanted to be there. Also the gym was closed (and had been for some time) for "technical reasons".

Check in was great - reception staff were all friendly and professional. Made a great first impression. There were 3 of us so I booked a double with park view plus a twin. Our rooms were right next to each other which was great and the double room was lovely and spacious with views of the park - a really nice room. The twin was a bit small and stuffy but ok.

1) Bar drinks were very expensive and extremely slow to come to our table. A miniscule portion of nuts cost £5!! 2) Our shower head was falling off the wall - this should have been reported by Housekeeping and dealt with prior to check in. 3) We booked to stay on Christmas Eve as a special treat after an awful year for the family. At 3am on Christmas day the fire alarm went off and a loud speaker instructed everyone to evacuate. We followed the fire escape route from the 7th floor and found ourselves on a side street. There was noone to direct us so we found the front of the hotel. There were no instructions, no headcount or register taken , and no information as to when it was safe to return to our rooms. Complete absence of management of the evacuation. Absolutely shocking. We learned on the grapevine that the alarm had been triggered by steam in the boiler room so we all climbed back up the 7 flights to our rooms (the lifts had not been restarted). The next day the hotel offered absolutely nothing to acknowledge the events of the night. Not even a drink. Given that our Christmas day celebrations, after little or no sleep, were a washout, I would have expected some sort of goodwill gesture. Instead the Reception Manager was unsympathetic and unmoveable. Eventually, after repeated failures to call me as promised, they begrudgingly agreed to a small discount on our bill. If you judge an organisation on how it deals with its customers when things go wrong, this hotel ranks poorly.

Excellent location. Extremely comfortable stay. Delicious breakfast. Very helpful and polite staff.

Great breakfast, nice decor, friendly and helpful staff, clean

The gym was closed

excelents products. everything was fresh, a lot of differents products, clean, good service.

the salon with a big chimenee for fire, I see that the sieges for seat, they are dirty, it was not easy to find a place to seat confortable, as clean as posible

Konumu çok merkezi, oda ve temizlik gayet iyi

Haberimiz olmadan ve biz istemen temizlik için odamıza giren personel, eşime ait, parfüm, Rollon ve el kremini çöpe atmış. Odalarda terlik olmadığı için terlik istedik bize yanlışlıkla yastık gönderdiler. Kahvaltı da çok kalabalık olduğu için bizi farklı bir yerde masaya aldılar, fakat bu sefer de çay istemiş olmamıza rağmen bir türlü çay gelmedi. Bu bizim ikinci konaklamamızdı birincisinden çok memnun kaldığımız için tekrar geldik fakat ilk konaklamadaki servisi maalesef bulamadık.

Location was great.

The price for the room was some what of a let down as in comparison to local competitors priced significantly less didn’t really match up on a value front. When you’re paying high end your expectations are set at high end. Sadly these were not met and we are fairly easily pleased.

Beautiful property, sympathetic decor, central for Cambridge

I thought the service was poor. Not attentive enough. Possibly short staffed. Particularly apparent in the bar area.

Good location

Had to wait 2 hours past 4pm check in time, to finally get in our room, and a false fire alarm went off at 10pm

Really lovely room, well fitted out and super-comfortable. Nice to have air-conditioning that can run almost silently too.

Beautiful Interior Design Stylish comfortable

Drinks at Bar VAT 20% plus 12.5% so was expensive $25 for a glass of wine each

It was in a great location very clean and staff were awesome

Nothing

Great staff, great location

In the cozy room I stayed in, the lighting was very poor. Too poor to read a book

Loved the hotel. Great bar.

Stayed 2 nights, room wasn't cleaned after 1st night, called at 5 to advise unclean room. Went out, came back to unmade bed, turned down, 1 bottle of water, not 2, dirty towels, no replenished shampoo, shower gel. Leaves on the floor left. Had a facial, however when I arrived facial I had booked they no longer do....so why advertise a facial that they can't provide? Attention to detail is poor.

Great hotel in a central location Friendly and helpful staff.Well furnished in great style.

Expensive parking,over priced

The hotel was beautiful and the staff were so helpful. Great location!

I felt the parking charge was a little excessive.

Lovely hotel with good service. They got most things right!

Just the tables in the bar this morning for breakfast we’re a little sticky from the night before!

Lovely bedroom, extremely comfortable bed.

Price of drinks!

Cleanliness

Great location, lovely breakfast.

Very good quality and very well run.

Amazing hotel, beautiful building, great bar and the room was also very nice and comfortable. Breakfast also had lots of great options.

Check-in was meant to be from 4pm, we arrived at 5pm and the room was still not ready - the receptionist offered us complementary breakfast which was a very nice gesture. We were then waiting at the bar for the room to be ready and reception was meant to call us. At 6pm as still no call i went to check (since we were meant to have a room within half an hour after our arrival) and another receptionist processed the room - when i asked why no one called as promised she said « because she just found a room » which i did find a bit of a weird response - but all in all, everything went well.

Location excellent, and top notch room cleaning and freshening. Good bathroom and shower.

Our room location was poor, with view of adjacent roof, and morning wake by pigeons immediately outside our window.

Opportunity to upgrade was unexpected but appreciated as I didn’t offer a lot more and got a bigger bed. Very excited about that!However we were give an accessibility room and although the bed was huge, the extra space and extra big bathroom took away from a romantic get away feeling for us. Bed topper was appreciated because the mattress was quite hard.

location

nothing

Breakfast was good but I would have liked more serves And also been able to order some egg benediktor…

I do like the hotel alot

Comfortable bed, nice clean room and bathroom

A little dark, it would have been nice to have a bit more natural light and open a window, although there was air conditioning. A very warm night.

Large historic hotel in the centre of Cambridge, comprehensively refurbished a few years ago. Comfortable rooms with large bar and restaurant.

Sunday morning breakfast was, not surprisingly, crowded but also felt a bit understaffed. Only one coffee machine for the huge breakfast room and it took us three attempts to order tea. The gym was out of action when during the weekend. Given that this was one of the attractions of the hotel advance warning would have been appreciated.

Beautifully designed and utterly charming for such a large hotel.