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Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Location
Reviews
1 / 10
Never again…
Bears is funny)
I rent 3rd-floor unit, and the problems began immediately after booking.
I started receiving messages from multiple different phone numbers and email addresses requesting my driver’s license and a photo of me holding it. I sent the requested documents more than once. Later, when I called to provide my credit card details, I was told they could not see my documents. Only after I insisted did they suddenly “find” them. This process felt extremely disorganized and unprofessional.
I contacted them three times requesting the access code because I planned to arrive after 7 PM. The code was only provided after repeated follow-ups.
Upon arrival, after carrying luggage upstairs with my wife and child, the code did not work.
It was winter and cold outside. My child was crying.
I called the number provided to me and was told by the person who answered that they had nothing to do with the property. When I asked for the correct contact, she said she didn’t know and ended the call.
I had to search online to find the correct phone number myself. After waiting approximately 20 minutes, I was given another code — which also failed. In total, we were left outside for over an hour in cold weather with a child before finally receiving a working code via SMS.
No apology was offered at any point.
The apartment itself is average. It was clean, but the furniture and appliances are outdated, and the view is nothing special.
The real issue here is the lack of coordination, professionalism, and basic guest support. Being locked out in winter with a family after paying is completely unacceptable.
I cannot recommend this property. If you value reliability and proper service, book a hotel instead.
9 / 10
We had very good experience and my kids enjoyed a lot.
The place was same as posted in websites. It was serene to stay
Washer alone did not work properly. Otherwise no complaints
8 / 10
I liked the resort but NOT the winding roads at all. :(
It was a beautiful place and plenty of room for 4 people.. I did like that.
Well to be honest, when I first made my reservation and talked to someone over the phone, I specifically asked if there were winding roads to the resort and HE told me a few turns- nothing bad. WRONG, there were a few winding roads and a few hair pin turns and did not like them at all and made us feel sick going in and out. So we will not be staying in the mountains anymore on those type of winding roads.
10 / 10
Would stay again.
Located high in the mountains away from the hustle and bustle of the city. The space was as pictured and easy to relax in. There is a screened in patio with a beautiful view of the surrounding mountains.
Despite the price, the esthetic of the buildings gives “well maintained motel” vibes due to outside corridors but so did many nearby properties.
The place was same as posted in websites. It was serene to stay
Washer alone did not work properly. Otherwise no complaints
8 / 10Excellent·Dec 2025
It was a beautiful place and plenty of room for 4 people.. I did like that.
Well to be honest, when I first made my reservation and talked to someone over the phone, I specifically asked if there were winding roads to the resort and HE told me a few turns- nothing bad. WRONG, there were a few winding roads and a few hair pin turns and did not like them at all and made us feel sick going in and out. So we will not be staying in the mountains anymore on those type of winding roads.
10 / 10Outstanding·Dec 2025
Located high in the mountains away from the hustle and bustle of the city. The space was as pictured and easy to relax in. There is a screened in patio with a beautiful view of the surrounding mountains.
Despite the price, the esthetic of the buildings gives “well maintained motel” vibes due to outside corridors but so did many nearby properties.
6 / 10Average·Jul 2023
My door code did not work. I had to call the property manager to give us another code, was about a 15 minute process
Obviously the pool is never open, as I read the history in the guest book at the property. The Wi-Fi was non existent, after calling the property manager I was assured someone would troubleshoot this in the morning only to no have anyone reach out. We made due with the issues, but it would have been nice to enjoy all amenities listed.
Parking is not specified as an available amenity at Bear Cub Retreat. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Bear Cub Retreat. Enjoy the water!
Is Bear Cub Retreat pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Bear Cub Retreat?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
"Located high in the mountains away from the hustle and bustle of the city. The space was as pictured and easy to relax in. There is a screened in patio with a beautiful view of the surrounding mountai..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
WiFi/Internet
Hot tub/Jacuzzi
Ski in/Ski out
Sauna
Accessible Parking
Outdoor Cooking
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
Map of Gatlinburg, TN
Ratings and reviews
7.3 / 10
Good(23 Ratings)
100% verified reviews
9 / 10Outstanding·Jan 2026
The place was same as posted in websites. It was serene to stay
Washer alone did not work properly. Otherwise no complaints
8 / 10Excellent·Dec 2025
It was a beautiful place and plenty of room for 4 people.. I did like that.
Well to be honest, when I first made my reservation and talked to someone over the phone, I specifically asked if there were winding roads to the resort and HE told me a few turns- nothing bad. WRONG, there were a few winding roads and a few hair pin turns and did not like them at all and made us feel sick going in and out. So we will not be staying in the mountains anymore on those type of winding roads.
10 / 10Outstanding·Dec 2025
Located high in the mountains away from the hustle and bustle of the city. The space was as pictured and easy to relax in. There is a screened in patio with a beautiful view of the surrounding mountains.
Despite the price, the esthetic of the buildings gives “well maintained motel” vibes due to outside corridors but so did many nearby properties.
6 / 10Average·Jul 2023
My door code did not work. I had to call the property manager to give us another code, was about a 15 minute process
Obviously the pool is never open, as I read the history in the guest book at the property. The Wi-Fi was non existent, after calling the property manager I was assured someone would troubleshoot this in the morning only to no have anyone reach out. We made due with the issues, but it would have been nice to enjoy all amenities listed.
$$$$
7.3Good
(23 Ratings)
"Located high in the mountains away from the hustle and bustle of the city. The space was as pictured and easy to relax in. There is a screened in patio with a beautiful view of the surrounding mountai..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Map of Gatlinburg, TN
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
WiFi/Internet
Hot tub/Jacuzzi
Ski in/Ski out
Sauna
Accessible Parking
Outdoor Cooking
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Bear Cub Retreat. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Bear Cub Retreat. Enjoy the water!
Is Bear Cub Retreat pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Bear Cub Retreat?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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