Smartflats Design - Opera
About this condo rental
Located in Liège, this lovely condo for $72 per night is a fantastic choice for your next trip. Set within 220 metres from the Royal Opera of Liège, the self-catering Smartflats Royal Opera includes elegantly designed accommodation units with free WiFi.
Amenities
Kitchen / Kitchenette
Internet / Wifi
Balcony / Patio
Dishwasher
TV
Family friendly
Map of Liège
Reviews
2.5/5.0
Average(371 Reviews)
100% verified reviews
1.0
Only the location
I have already requested for the refund. The TV was removed, the duvet was covered with blood stains, non of facilities advertised was provided, no curtains on the windows so no privacy and both my emails and phone calls were ignored. Our holiday was completely ruined. I came back with pains as o can not be able to sleep
3.0
The location was in the heart of the city. The towels and bed sheets were ok.
Please be aware that this property has some problems. The cleaning is not ok, some parts inside the premises are damaged. We are not responsible for what we found inside this apartment. I will add some pictures with the proof. In the evening we get to this property the access code to the main entrance building door was not working. We stayed more than one hour in the street. We have two kids with us and this situation was very uncomfortable. We tried the code several times, we even tried to call the property but no answer. I wanted to report there was a problem with the access code - I was misguided and very confusing information was provided to me regarding the access codes. In my account on their platform for check-in I have received a different access code than the access code received on the email. I want to report this because they should not misleading guests with wrong and confusing access information. The main door opened after more than 20 attempts...and this situation is not normal when you wait with 2 kids in the street at 10 pm in the night. This problem should be fixed and they should be more careful with the information they provide to the guests.
1.0
Rien
Aucune idée
La location à été annulé la.veille et le remboursement n a jamais été effectué
Pas professionnel !
1.0
C'était mauvais
Booked for 3 nights, and I can boldly say it is the worse accommodation we have ever stayed. First, the code for the front door did not work. No one was around, luckily someone was coming out, so we got in. Upon entrance, it smelt so badly you will think a dead animal was stowed somewhere under the stairs.
The elevators did not work either, so we had to endure walking up the flight of smelly stairs to our place on the 3rd floor.
The house itself was not clean. It was so irritating. The couch had stains on it. In one of the rooms, foil paper was used as a window blind. The other room that had the balcony was nothing like the pictures. Generally, the place was poorly maintained.
We complained and nothing was done for the 3 days spent, but at 10:34am on check out day, a man came into the room without knocking to ask us to check out. Check out was at 11am.
It baffles me how one can have property in a good location but refuse to maintain it.
I generally never leave bad reviews but if I can give this accommodation a minus 100, I would.
Booked for 3 nights, and I can boldly say it is the worse accommodation we have ever stayed. First, the code for the front door did not work. No one was around, luckily someone was coming out, so we got in. Upon entrance, it smelt so badly you will think a dead animal was stowed somewhere under the stairs.
The elevators did not work either, so we had to endure walking up the flight of smelly stairs to our place on the 3rd floor.
The house itself was not clean. It was so irritating. The couch had stains on it. In one of the rooms, foil paper was used as a window blind. The other room that had the balcony was nothing like the pictures. Generally, the place was poorly maintained.
We complained and nothing was done for the 3 days spent, but at 10:34am on check out day, a man came into the room without knocking to ask us to check out. Check out was at 11am.
It baffles me how one can have property in a good location but refuse to maintain it.
I generally never leave bad reviews but if I can give this accommodation a minus 100, I would.
1.0
Thank you for making us struggle for the last few days and making us have the worst holiday possible. The lift wasn’t working and we had to walk up and down 80+ stairs. I mentioned that my child has a disability and couldn’t walk much and I also couldn’t pick him up because he’s 6 years old and I would’ve had a backache but still nothing was done and we had to struggle the whole week. We complained to the smartflats many times but they kept telling us that they’ll get back to us but no one got back to us. The apartment wasn’t like it’s shown in the picture. Nothing was working including the tv, Wi-Fi, microwave. And the curtains were broken so they decided to put foil on it. There were mosquitoes everywhere in the building. Whenever we would enter the building there would be a horrible smell that we were unable to bear it for even few seconds. Overall the biggest problem was my child had an eye infection, mosquito bites everywhere and now he’s unwell. I will never recommend this to anyone.
1.0
I WOULD GIVE A -10 IF I COULD!!!!!!!!!!
Nothing went well from the day we got there.
First of all, they gave us the wrong door codes, we had to reach out to them for almost 1 hr to get them on the phone. They give new codes and SURPRISE!!!!!!!! we have 8 LUGGAGES carry.... well NO ELEVATOR WORKING!!!! AND IT STINKS YOU JUST WANT TO VOMIT!!!!! WELL. COMING STRAIGHT FROM THE AIRPORT.... WE HAD NO OTHER CHOICE BUT TO STAY THERE!!!!
WE TRY AS MUCH AS WE CAN TO CARRY THE HEAVY LUGGAGES WITH 2 BABIES IN HANDS UP THE LONGST FLIGHT OF STAIRS...... AND GUESS WHAT AGAIN.... THEY GOT US THE WRONG APPARTMENT !!!!
WE HAD PAID $1100 FOR 9 DAYS FOR AN APPARTMENT WITH A TERRASSE!!!! WE DIDN'T GET THAT ONE!!!
wE FINALLY SEE THE APPARTMENT AND NO WI-FI WHATSOEVER!!! NO INTERNET CONNECTION FOR THE KIDS TO WATCH TV, WE HAD COME FROM CANADA SO, NO SIM CARDS, WE HAD TO USE OUR ROAMING DATA AND SERVICES TO REACH CUSTOMER SERVICE, ONLY FOR THEM TO TELL US THAT NOT ONY HAVE TO USE OUR OWN INTERNET TO TAKE PICTURES OF WHAT WAS WRONG SO THAT THEY FIX A PROBLEM THAT WAS NEVER FIXED UNTIL WE LEAVE!!!!
WORST SERVICE...NO NO NO... WORST EXPERIENCE SOMEONE CAN HAVE ON VACATION.... BECAUSE NO SERVICE AT ALL!!!!
3.0
The size, the location, the decoration, and furniture.
The communal areas are dirty, nobody cleans, there was broken glass on the stairs, cages of dirty laundry permanently blocking the main entrance of the building, blocking the staircase access and the lift doors, the lift doesn’t work, no internet in my flat from the second day onwards, the tv doesn’t work, nobody available in the support line, I spent huge amounts of my time calling the support line to get someone to get me the Wi-Fi fixed all I got was silence, empty promises, lies, and even a rude staff telling me blatantly that there would be nobody to help me, period.
2.0
No breakfast provided
The entire room had gouges in the floor an walls. Multiple stains from water damage and the door to the balcony was broken. Hallway lights outside the room were broken. Significant safety hazards.
5.0
the apartment is located in the city center with an amazing view, check in was easy and trouble free.
We booked for 4 people and there was just towels and sheets for 2 people, the sofa bed was broken and impossible to use, and there were pieces of wood screwed to the entry door side. Staff responded quickly but didn’t helped with anything, so the other 2 people needed to find another solution for the night.
9.0
location and spacious
there was no shower gel, no hand soap.
3.0
Location
Smell of Smoke, Cigarette Marks in the sink, rusty coffee machine, WiFi wasn't working, no terrace as stated in our booking.
1.0
nothing to like about it, as I had to leave and do not stay the night due to the horrible smell of the place, the fridge is not working and have rotten smell, and internet not working, the sofa is dirty, the coffee machine is not working, sadly it is a scam and and booking.com are doing nothing about it. As I complained to booking.com and they said my money is with the service provider and there is nothing to do.
nothing to like about it, as I had to leave and do not stay the night due to the horrible smell of the place, the fridge is not working and have rotten smell, and internet not working, the sofa is dirty, the coffee machine is not working, sadly it is a scam and and booking.com are doing nothing about it. As I complained to booking.com and they said my money is with the service provider and there is nothing to do.
5.0
Location
The coffee machine was found Brocken.
The smoke sensors are continuously beeping on every 5 mn.
No response from back-office although my complaint
10.0
very spacious and comfortable apartment all in perfect condition
6.0
Nouse from the street and the shower holder was broken
6.0
The location in the Opera district is great: there are tons of restaurants and shops. It is very close to St. Denis church with its famous wooden altarpiece. It is a 5-minute walk from the #1 Bus to the main Guillemins railway station.
The apartment was well equipped with a dishwasher, washing machine, TV.
The apartment has plenty of natural light: there are lots of windows in the living room. It has a skylight in the bedroom.
The legs at the foot of the sofa bed were broken so it would tip down. I contacted the host with our address and some photos. They replied the next day asking for the address so I resent it. They replied the following day asking for photos so I resent those too. After these two days of procrastination they thanked me for letting them know. They didn't fix it. We were able to make it work by putting a small table under the foot of the sofa bed.
The shower was a bit moldy (black in the shower tray). The drain was too slow to keep up with the flow so it flooded the floor. To avoid this you have to run the shower in short bursts and wait for it to drain.
There were a few inconveniences: there was no shower gel in the shower; there was no plug in the sink and the light over the sink didn't work. There was a battery missing from the safe so that didn't work. Ask the smoke alarms had been removed.
The neighborhood was very noisy. People are shouting most of the night. Cars with exceptionally sound systems drive through all night. People rev their engines and drive through at high speed.
The building entrance lobby smells. I suspect this was because the owners keep carts of laundry in there.
4.0
Flat layout was good, clean towels and linen. Flat also had a balcony
Location is VERY noisy with disruption throughout early hours and street maintenance from 6amdesperate need of updating, deep cleaning and electrical repairs.
2.0
The apartment was big.
The apartment was dirty, noisy and provided with a very low amount of facilities, some of which were not working.
1.0
the very bad maid, it is taken for granted, very insensitive, she is of Albanian race
10.0
Very spacious, you find everything you need I enjoyed the stay
2.0
Location was great, it's right in the centre (of Saint Lambert) with convenience shops not too far off. There is a KFC about a minute /two walk from the property and that was handy.
Customer service is very poor, no attention to detail. There wasn't a microwave in the flat and despite calling more than thrice (as well as contacting them via their WhatsApp number) to follow up,
The environment was shy of clean. The lift wasn't working and again despite several calls to Customer services, no one attended to fix it during my three night stay.
The flats in general are not well maintained, entrance leading to the stairs had a terrible stench. Facilities are a bit run down, mould in bathroom.
Not family friendly at all especially if you have toddlers and use a push chair it will not be easy to navigate the staircase.
1.0
Awful place, messy. The kitchen is barely equipped. Very noisy street. a lot of things were broken in the property. There was not even a lock on the toilet door. It was very hot, no AC, but it was impossible to keep the windows open because the street noise.
3.0
Location close to lively city centre
Place was dirty. Some guy banged on door in middle of the night and tried to get in to the flat, we were scared and contacted security but got now answer or reply, not even next day.
10.0
Location, a lot of space, terrace, two toilets
The curtain in the room fall on the floor
10.0
The apartment was clean, towels, bed linen, dish washer machine, clothes machine, beautiful view on the terasse and in the city centre. There are lots of brasseries, brands of food where you can eat, shops, galleries for shopping and touristic attractions.
The terasse of the appartment is empty, no furniture or nothing. You can only pay by card in advance and noone came to do the cleaning or to take the litter out. No cleaning products to do it by yourself.
8.0
Does what it says on the tin!! Relatively good value compared to other options nearby.
Flat incuded everything we needed
Got sent details of wrong flat by email but quickly sorted after phone call.
Quite basic.
The partition on balcony was broken meaning neighbours could look in.
4.0
Namely the location.
In order to do the online check-in I was provided a link which didn’t work. Asking for a new link to do the online check-in was only possible by phone and could only be done by request through the phone call (Thos is what I was told by their staff). However the link sent by them didn’t work and therefore I had to call them back and repeat my story for several times. unfortunately I couldn’t find a way to get the link to check-in. Only when I got there and only by accident I ran into a person who was leaving the building. He was working there and fortunately he knew the manager and could contact him so we could receive the access code. Otherwise only god knows how we could enter the place.
6.0
The location is superb
The flat space is pefect
The facility very poor maintained
Cleaning level very poor as well
1.0
There are cracks in the wall, the wallpapers are peeling off. Wooden chair in the living room is broken. All the plates and pans are dirty. The entire bathroom is also dirty. The tap is taped shut and the rooftop terrace is incomplete. There is 1 chair on the rooftop and it's broken. there also are no frying pans.
4.0
Hello Smartteam,
I phoned you twice at Saturday and you promissed me to call me back on sunday but nothing happens. The reason for my call was that we could not use our Wifi-Code and also all the other Wifi-codes, did not work.
Nobody called us. Now I´m Back in Germany and I can read your question. Thank you for that.
No our vacation in your flat was not o.k.. I think you have to have a look after your flat. The shower was cold, the door to the terrace was blocked by the curtain, the armchair on the terrace was broken, so for what reason we should go to the terrace? Also broken was the safe, the ventilator and the watertap in the kitchen was repared very funny.
=> Please have a look to your flat, it is not o.k. and not o.k. was that nobody contact us!
best regards,
4.0
Good location.
The roof windows were broken, the kitchen's water tap was glued together with duck tape...
FAQs
How much does this condo cost compared to others in Liège?
The average price for a rental in Liège is $73 per night. This rental is $1 less expensive than the average.
Is parking included with this condo?
Parking is not specified as an available amenity at Smartflats Design - Opera. For more information, we encourage you to contact the property about where to park.
Is there a pool at this condo?
We didn’t find pool listed as an amenity for this condo. It may be worth double checking if a pool is important for your stay.
Is Smartflats Design - Opera pet friendly?
Unfortunately, this condo is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Smartflats Design - Opera?
We found 6 amenities for this rental. This includes kitchen / kitchenette, internet / wifi, balcony / patio, dishwasher, and tv.
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