City Express Suites by Marriott Tijuana Rio

It’s clean

Clean and people polite

I stayed here in the past since family friendly and a good stay overall

the room i originally reserved was not available. Was given a 2nd different room for the price of 1 but waited 4 hours for it to be ready

The staff from the front desk to the parking attendants, were very friendly and helpful.

The bed were just a tab bit uncomfortable but nothing too extreme.

Breakfast was nice. The waffles were a good option because everything else was kind of generic. Cereal. Eggs and black beans!? I wouldn't serve beans for breakfast but to each their own. No bagels. No juice. Nothing to drink really at all. Just milk for the cereal. Could be better honestly. There was an oxxo across the street and a money exchange in the building near the entry. The lady that sits down there in the lobby is super nice but again... No English. I was hoping at least the desk people would be able to communicate with their customers. 😑 It was only a few minutes from the border.

Only 1 person that worked there at the desk spoke English which made it hard to check in. My room was not ready even tho I called ahead to make sure and they said everything was good. I was still charged the same price for the room even tho it was much much smaller than the one I wanted and paid for. Not good. The view was awful but it's TJ sooo.... Yeah. The room was dirty and I had to ask the lady to come in and clean it as soon as I got there. (Finger prints on the mirrors and TV and dust everywhere.). Had a little kitchen which was a selling point for us because I was going for a major surgery, however, there were minimal cookware and no saute pans only sauce pots. The silverware in the drawer had old food still on it... 🤢 The while Mitch was filthy. Really gross. And I was very happy I brought my own sheets, blankets and pillows... This place needs a lot of help. Of yeah! One more thing. There was no secured parking which was mentioned. You just park underneath the hotel with 1 shady looking fellow watching the entire lot. Minimal parking spots AND there was rubble on my car from what appeared to be from the ceiling....🤯😨 So the place is literally falling apart. Marriott really let this one go.....SUPER DISAPPOINTED. I have stayed in many many hotels and NEVER have I ever seen one this bad. Stay away. It's worth going to the more expensive spot but be careful because you're a target if you're rich and white in their eyes. Good luck 🍀. We also got hustled at the border by 2 police officers for 250 bucks to be able to go back to our own country.... Great time! 😕