Studio luxe hyper centre piscine

The studio was fantastic. Spacious, quiet, comfortable king size bed, lovely bed linnen, fluffy towels. The bathroom is excellent with a rain shower. The bread and croissant service was a bonus and very welcome in the mornings! Location is truly central. Highly recommended. Ticked all the boxes and more...

Nothing!

Modern, clean fantastic location, friendly staff and facilities

Foyer was closed and lacked ventilation

It was very central. The pool and fitness rooms were excellent and the bread and croissants delivered each morning were an excellent touch.

Nothing.

The breakfast was a baguette and 2 croissants, butter and jam were provided in the flat. We also had tea/pods, sugar, honey and milk/orange juice/nesquik chocolate. The bed was comfortable and being able to open windows was nice because the A/C didnt work. The bathroom was a nice size too.

From the moment we arrived, we had many issues. Upon arrival we were supposed to have access keys behind a lockbox. They were not in there. Luckily there were two young adults that helped with calling the host. There was an access key for the whole property that opened all doors (staff card) that was hidden in a plant for us. How were we supposed to know this?? The TV would not connect to Netflix/Disney/Youtube, the A/C didnt work and the lack of communication between the host and us was not appropriate. We had let them know from the first day that we would meet them in the morning to get appropriate access keys and to fix the issue with the TV. We had one response saying they would send someone, but the entire stay we didnt have access to the Apps so we could watch English speaking shows. The A/C was never addressed, and there was conflicting information regarding our checkout. We asked for late checkout, it was stated we could leave late (never given a time) and as a followup message to us, we were instructed to leave by 11am (normal checkout time). I followed up with a message regarding the demonstrations, about the tv still not working, and the issue with the A/C. No response after that, other than sending a message with their information regarding how to leave the room, and a conflict with them stating to leave before 11am, so I sent another message the morning of our last full day there, at 10:39am, a whole 24 hours of ignoring our message. We were inquiring about the TV yet again, as the demonstrations would have us in the room the whole day, and also inquired about having a late check out since we were getting on a river cruise the following day. It would have been nice to have a late check out so we didnt get to the ship too early. No response at all.