We have visited many times before and, as always, the welcome was very friendly. Unfortunately the kitchen was closed by the time we arrived but we were offered the option of ordering a takeaway and eating it in the cosy lounge which was a nice touch. We stayed in one of the refurbished rooms which had a large, comfy bed and good facilities. Would recommend.

Our room was first class in all ways, dinner & breakfast were amazing only down side was we were only there for one night.. we’ll be back. Staff were all very friendly, helpful & accomodating.

Loved the situation of the propery and the spacious rooms. Very clean.

At the time of stay it was Christmas nights out so could hear the music from the room.

Staff brilliant, friendly and helpful. Everywhere clean. Food good.

Two flights of stairs.

lovely hotel , great rooms in a period characterful property and substantial breakfast

warm and friendly

Location really good

Room had a smell of smoke in bathroom.

Hotel upgraded me, room was fantastic, very comfortable, excellent value for money

N/A

Room was good Receptionist/ check in lady (heather) and morning staff generally were very welcome and kind.

Shower drain was blocked which was a pain There was dust in the ironing closet and also generally which didnt help and hence I didnt iron my clothes there

lovely friendly staff, room was huge and clean.

nothing not to like.

we were at a party in the hotel so it was very handy, clean, comfortable and quiet

nothing

The beer garden was amazing

location, cleanliness, food, some of the staff, beer garden, value.

We went to check in 3 mins before the check in time and were told, the room wasn’t ready. The gentleman seemed upset for some reason.We were upgraded to another room but felt as if we had inconvenienced the gentleman at reception. we asked to book a table but were told we would need to do it later as there was now a queue, again made to feel like an inconvenience. we booked specifically the club room to be away from any functions, as the website clearly stated, if there was a function, it would be noisy, but ended up in the room above the function which went on until midnight and then clearing away until 2am, so we had no sleep. We were not asked if we wanted to be moved or upgraded. My son phoned reception to complain and was told we should have informed them I was disabled. I don’t have to inform anyone of my disability unless I expect special treatment, like a ground floor room or something. I did not want anything from anyone. my disability had nothing to do with the situation. My son ended up having to complain to the restaurant manager because something else happened when we went to get a drink. I will say that the manager was very quick to rectify the situation and assured us of his help when we came to dinner. He greeted us with martinis. I cannot drink but the gesture was very much appreciated. He continued to make sure we had a pleasant experience. The meals were delicious and well priced. The beer garden staff were very pleasant, especially one young man who actually was extremely attentive to everyone, even the children that I saw there. He was extremely efficient and worked quickly, while still taking time to talk to customers. valuable member of staff, certainly calmed us down after the incident in the bar and reception. We enjoyed our evening and the exceptional facilities, but unfortunately did not get any sleep due to being moved into the main building which was not what I had booked. I don’t know why they changed our room but it ruined our stay.

Location

Room was very very small 2 persons

Amazing big room like in movie

7 min walk to HumptonPark Stadium.

It was a lovely friendly environment and the hotel has a homely feel about it.

Loved the location and the spaciousness of the room. It was quite peaceful Staff were all friendly and helpful