XscapeTulum

About this hotel

Located in Tulum, this attractive hotel for $236 per night is a fantastic option for your next trip. Offering an outdoor pool, Xscape Tulum is located 1 km from Tulum main square and 5.2 km from Tulum Archeological Site. Free WiFi access is available in all areas.

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Smoking allowed

Parking

Balcony / Patio

Hot Tub / Spa

Garden

Family friendly

Map of Tulum

Nearby attractions

XscapeTulum

4.4

Excellent(2,347 Reviews)

Hotel in Tulum

4-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Kitchen / Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

$$$$

About this hotel

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Smoking allowed

Parking

Balcony / Patio

Hot Tub / Spa

Garden

Family friendly

Map of Tulum

Nearby attractions

Reviews

4.4/5.0

Excellent(2,347 Reviews)

100% verified reviews

6.0

Mar 2024

Good in installation, poor in comfort.

Staff & Location

The comfort of bed and pillows were horrible as well as the sofa bed too!! My back still hurts :-( It was in the Room 8, downstairs.

6.0

Mar 2024

The ad on booking for the king room is deceitful

We liked the common area with the pool and the breakfast area. The staff were really friendly. The location is good, walkable and safe.

We had booked a king room with a garden view (we paid more for that) and we had a room in the back of the hotel without garden view, and worse we had a view of the wall. So it was super dark inside. We asked to change and the hôtel was full and it was not possible that day but at the end we they had not changed us room neither give a refund. The room shower was terrible (the swiming pool shower was much better)

8.0

Jan 2024

Leuk verblijf voor een paar dagen

Leuke kamer met balkon. Prima bed en douche en een ruim zwembad. Het restaurant is ook mooi en het eten daar is ook heerlijk.

Locatie is niet super leuk. Donkere vage straat. Een 15 min lopen naar het centrum en in een niet fijne buurt ( als alleenreiziger)

9.0

Jan 2024

Easy and comfortable stay

Very nice hotel, well located, friendly staff, welcome drinks was a plus. Options to rent bikes and motorbikes for a good price.

No hairdryer and the water of the shower wasn’t very hot.

9.0

Jan 2024

Raccomandato

Appartamento grande e pulito, comoda la cucina, molto bello il giardino interno con piscina, personale gentile e disponibile, comoda la posizione. Raccomandato.

8.0

Dec 2023

Lovely!

Every staff member I interacted with at XscapeTulum was friendly, helpful, and very professional! My room was clean with a minibar fridge and I particularly loved the private patio. The on-site restaurant was nice; so was the pool. I loved the beautiful grounds with lots of trees and plants and the birds flying around and singing! XscapeTulum's location was good for visiting Tulum Centro. They organize trips which was so convenient for me.

The shower water didn't get hot sometimes and the water pressure was lacking. There was a whirring sound all day and night which impacted my sleep at night…it sounds likes a washing machine that just never stops. I informed the staff during checkout and they seemed to think it may be the building's water pump. I recognize that there may be nothing they can do about it but figured I'd mention it.

9.0

Dec 2023

Lovely spot

Lovely spot just outside of the main strip, about 10min walk from the bus station. Welcome drinks great, friendly staff. Room was great, big with a balcony and hot shower.

6.0

Dec 2023

Für kurzen Aufenthalt 2-3 Tage ganz o.k.

Sehr schöne, gepflegte Gartenanlage.

Wir hatten gar keine Möglichkeit zumindest nur einen Kaffee zu machen. Es gab im Zimmer nur 2 Gläser. Bad roch extrem nach Abfluss. Unser Doppelbett war extrem schmal. Kein Fernseher, kein Fön und löchrige Handtücher (sind eher Putztücher) in einem 4* Hotel?! Wir freuten uns auf die Terrasse im 2 Stock, jedoch ist der Ausblick auf den Garten von einer Mauer verbaut?!? Wer macht sowas??? Hotel liegt neben einer stark befahrenen Straße. Im allgemeinen waren wir eher enttäuscht.

8.0

Nov 2023

Hôtel en sympa en ville

La piscine est agréable. Le restaurant de l'hôtel propose des petits déjeuner à prix raisonnable. Location de vélo et de scooter disponible sur place.

Jaccuzi vide à l'arrivée mais il n'y a pas assez d'eau chaude pour le remplir ET prendre une douche. Manque d'intimité compte tenu que le jaccuzi est à l'avant de la chambre et donc beaucoup de passage pour les chambres en rez-de-chaussée. Trop peu de transats pour la piscine vu la taille de l'hôtel. Très mauvaise odeur d'égouts dans la chambre qui n'est pas partie du séjour.

10.0

Nov 2023

Joli endroit décoré avec gout

Personnel prévenant Beauté du lieu Déco exotique

Petite odeur de renfermé dans la chambre

2.0

Nov 2023

Concerti nella struttura accanto, zero riposo, struttura ok

Concerto fino alle 3 di notte nella struttura accanto, non siamo riusciti a dormire un secondo.

9.0

Nov 2023

Muy recomendable

Todo muy lindo, un oasis en el medio del centro.

Lo unico para hacer mas facil a nosotros los extranjeros y creo que a ustedes no les influye tampoco, es entregar la factura al momento que uno hace el check out para asi poder descargar los tax cuando uno se va del pais. Y no tener que estar a la espera de que llegue el mail.

10.0

Oct 2023

Lugar precioso.

El lugar es precioso, te atienden muy bien.

La ubicación no es tan buena, puesto que para llegar hay que pasar por calles desoladas.

8.0

Aug 2023

Fantastic stay at Xscape Tulum - excellent staff , location and amenities

Fantastic location - beautiful grounds and pool area and very helpful front desk staff . Great value , highly recommend

Nil

9.0

Aug 2023

Superb

Great hotel for a family vacation. Large and comfortable apartments with kitchen. Friendly staff. Thorough cleaning everyday. Very nice and clean swimming pool and garden.

Location is a bit far from the center and the beach. The restaurant services require improvement.

10.0

Aug 2023

Very good place to stop in Tulum

Big, clean room, very nice staff

None

10.0

Aug 2023

Exceptional

Very clean. Great pool. Lovely staff. We could rent scooters and bikes which was great. Food here is yummy too!

Towels changed just once in the 7 days we stayed there. Often toilet rolls not replaced so had to go get more (on 3 occasions) location is perfect if you want to be close to town but the town is not great. I would definitely recommend to stay near the beach.

3.0

Jul 2023

Poor

The staff was very helpful.

1. The upkeeping to the room was very disappointing. We had no choice but to still because of the cancelation fees. 2. The hot tube had mold, flying water bugs and mosquitoes. The bathroom shower was dirty 😩 😒 3 Every day, my husband and I were unable sleep due to the Construction workers sitting in front of our window talking and laughing until I finally asked them, "Move because we were trying to sleep. 4. The cats 🐈 were also disrespectful, making noise 😤 because they were not getting along. I would not recommend anyone to stay here.

9.0

Jul 2023

Tulum is lived in and operated by the local population. It is a genuine visit to Mexican life.

Exceptionally friendly caring Staff. The Food was fantastic well prepared and healthy, locally grown. The beach is not nearby, but is easy to get to. The water is so clear and warm. I enjoyed how the restaurants are outside covered and,in the native plants and trees. The pool is never crowded.

Friday night was noisy due to the local bar nearby. Otherwise, it is very peaceful and relaxing.

8.0

May 2023

Very good

Staff was amazing, always kind & willing to help. Pool was perfect after a long day in the heat. The food from the restaurant was great (but a bit pricey)

The kitchen was missing the most basics kitchen tools. The oven wasn't working, the stove was broken, we had to borrow a knife from the restaurant & scratches from the reception to get the stove to work.

8.0

May 2023

Overall a good base to explore Tulum and surrounding sights

Nice grounds with central pool, private rooms and location. the most friendly bar staff!

Unfortunately one of our rooms had issues with sewerage smells but this could be anywhere in Tulum

8.0

May 2023

Very good

Courtyard is beautiful. A little oasis in the city

8.0

May 2023

Very good

The hotel is beautiful and location is great. They have a nice restaurant and bar . My room (after a change ) was very specious. Big nice jacuzzi , nice and polite staff. Would definitely stay here again.

Not sure the floor in my room was mopped as it was really dirty. This was obvious each time we walked bare footed. The water in the bathroom is salty and also I think the water in the jacuzzi can be a little warmer (hot top not really working) and cleaner too.

9.0

Apr 2023

Superb

Everthing was well done friendly stuff the property is beautiful and treated with love

8.0

Apr 2023

Relaxing place

On arrival we were offered a nice welcome drink, a cocktail or juice. The hotel has a great garden with a pool. Right outside the hotel there are several stands/shops were you can have a cheap meal.

There is a nice pool and the hotels provides towels. I just wish there were some parasols, as there is no shade around the pool.

9.0

Apr 2023

Wonderful staff!

The pool area is a peaceful oasis from the busy streets outside. With lots of trees and grass it has a calming effect. The room and bathroom were great, and breakfast was one of the best we had in Mexico. The staff are wonderful, particularly one of the receptionists and both the staff in the Casa Mia restaurant, they couldn’t do enough for us.

Some umbrellas around the pool would be nice to provide shade.

8.0

Apr 2023

Very beautiful facility in ugly (but felt safe) area

It's a very nice garden with medium size pool, clean water. Apartment was good size, well equipped, and view on the garden. Restaurant offers good food for modest (still touristic) price. Staff is very nice, helpful and provided flexibility. Maybe not a European 4 stars, but still well close!

We were 4 and me and my sister slept on the sofa-bed... not so comfortable. Also, AC is provided only in the bedroom so in hot season I believe who sleeps in the sofa-bed could feel quite hot. Toilet clogged (I noticed this in all hotels I have been in Yucatan though at least once... may be a systematic problem). Though the hotel facility is beautiful, the area it's located in is ugly (did not feel unsafe, though it's surely not in a nice looking area). It takes 15' walk of ugly street with sometimes destroyed sidewalk to get to the START of the city center, where all public transportation to various touristic areas or tour meeting points are... a bit annoying if you plan to do this back and forth every day. Taxi is about 10USD one way to the city center. Maybe with moto or bike this gets less annoying/expensive. Still a good value for money.

4.0

Mar 2023

A real problem to fall asleep in the room

Hotel area

Loud noise from the street until night

10.0

Mar 2023

Affordable but lacking some features.

Closeness to town and resturants. Afforability. Wide selection of rooms.

No water one morning. Wifi is very spotty and slow.

FAQs

How much does this hotel cost compared to others in Tulum?

The average price for a rental in Tulum is $211 per night. This rental is $25 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at XscapeTulum. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at XscapeTulum. Enjoy the water!

Is XscapeTulum pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at XscapeTulum?

We found 11 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and smoking allowed.

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5.0

Outstanding(2 Reviews)

XscapeTulum

About this hotel

Amenities

Map of Tulum

Nearby attractions

XscapeTulum

Hotel in Tulum

Reasons to book

About this hotel

Amenities

Map of Tulum

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Tulum?

Is parking included with this hotel?

Is there a pool at this hotel?

Is XscapeTulum pet friendly?

What amenities are available at XscapeTulum?

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