Hotel in Tulum
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Elegant Accommodations
Amenities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Spa
Balcony/Terrace
WiFi/Internet
Laundry services
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Tulum
Nearby attractions
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Sep 2026
Room clean, good size, comfortable bed, shared areas and roof top pool well maintained.
Not a very well ventilated bathroom, small TV, facing towards the road so not much "jungle" view.
Not many sunbeds round the pools.
9 / 10Outstanding·Aug 2026
The hotel is a little oasis in Tulum! It’s even more beautiful than the photos. The jungle, the pool, the apartments are HUGE and luxurious. It is pure luxury.
The area around the hotel is very under developed and at night we didn’t feel that safe walking round.
8 / 10Excellent·Apr 2026
Spacious suites and design: Modern, jungle‑chic apartments with full kitchens/kitchenettes and great indoor‑outdoor flow; several units include private plunge pools.
Calm atmosphere: Quiet, boutique vibe around the pools and grounds—good for relaxing or working without a party scene.
Service and cleanliness: Responsive concierge and messaging, reliable housekeeping, and well‑maintained common areas.
Value and Wi‑Fi: Strong value for space and amenities, with reliable Wi‑Fi suitable for streaming and routine work.
Practical amenities: Onsite pool, small gym, and convenient light food and beverage options cover the basics.
Location trade‑off: Not on the beach; most outings require taxis, bikes, or a car, and walking can be long in the heat.
Food and beverage depth: The onsite options are more functional than destination‑worthy; you’ll likely dine out.
Minor wear and timing: Some units show light wear.
5 / 10·May 2025
Nothing really
Rude reception, expensive for a hotel that needs complete renovation
$$$$
Top rated by guests
Most favorited
8.5Excellent
(836 Ratings)
"Great stay - Copal is beautiful and very comfortable. Staff are very kind and helpful, particular should out to Max who we feel went above and beyond.
Location is good - easy walking distance to the..."
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