Dirty, dilapidated & very poorly managed by Property Management Company.
Nothing
When we arrived at the property on our first evening, the pool patio area was flooded with water from a faucet that was left on and the patio area was dirty and not clean.
The Pool Cleaner advised the pool was leaking and that the pool was required to be filled daily by us.
The patio table was damaged and unusable with rust on the feet of the table.
There was no pool light so we could not swim in the pool after hours.
The property gallery on Booking.com had pictures of sun loungers that were not there when we arrived.
We queried this with the Property Management Company to be advised that sun loungers were not part of the inventory even though the old & damaged sun loungers were stacked adjacent to the property.
The property inside was unclean, counter tops & floors were dirty, the couch was damaged and we could only sit on half of the couch.
The fridge light was damaged and constantly flickered so you could not leave the door open for any amount of time.
The sweeping brush was held together by tape so we could not brush the floor.
The kitchen was dark as only 1 of the 4 lights was working.
The property advertised lake views on Booking.com but we could not see any lake.
The property advertised a games room which was a dirty garage with a Pool table.
We made contact with the Property Management Company and made them aware of these issues, they advised they would send Housekeeping & Maintenance but did not.
The main contact number provided was a bogus number that provided a no such number tone when rang.
The emergency number was forwarded to a Voicemail system and none of my calls were returned.
I was exhausted in my efforts to have the Property Management Company deal with any of the issues I raised that I felt no point in further communication during our stay.
Please do not have your Holiday stay ruined by staying in this property or any property linked to Orlando Short Term Rentals.
3 / 10
Poor
Kitchen was ok. Lots of cutlery.
The evening before our departure the badly damaged screens where finally repaired. Good news for the next renters ;-)
We chose this villa because it had a heated screened in pool with lounge chairs and a table we could use to eat outside.
The screen around the pool was badly damaged and didn't protect us against bugs. The lounge chairs were unusable (hidden by cushions); half of the chairs outside had such a big wholes one couldn't use them; the skimmer was nothing but a net hanging loose around the remains of a stick; ... We reported all this supported by pictures upon our arrival. The only thing that happened is that after 5 days we received 2 decent lounge chairs.
4 beds had very bad mattresses. We had problems with the washing machine but no explanation was available on how it was supposed to work. We could have rented a villa with these amenities for a lot less money!!! It was most certainly not worth it.
Parking is not specified as an available amenity at Terra Verde Resort!! Private Pool, Game Room, Near Disney And Universal!!. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Terra Verde Resort!! Private Pool, Game Room, Near Disney And Universal!!. Enjoy the water!
Is Terra Verde Resort!! Private Pool, Game Room, Near Disney And Universal!! pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Terra Verde Resort!! Private Pool, Game Room, Near Disney And Universal!!?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Parking is not specified as an available amenity at Terra Verde Resort!! Private Pool, Game Room, Near Disney And Universal!!. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Terra Verde Resort!! Private Pool, Game Room, Near Disney And Universal!!. Enjoy the water!
Is Terra Verde Resort!! Private Pool, Game Room, Near Disney And Universal!! pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Terra Verde Resort!! Private Pool, Game Room, Near Disney And Universal!!?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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