Hotel in Playa del Carmen
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
Comfortable Accommodations
Amenities
Shuttle available
Concierge services
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Pets allowed
Wheelchair accessible
WiFi/Internet
Garden
Family friendly
Safe
Key access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Playa del Carmen
Nearby attractions
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Jul 2026
I can recommend this hotel. First of all, the staff is truly excellent — polite, attentive, and always ready to help. My special thanks for that.
The rooms are spacious, the air conditioning works perfectly, and the soundproofing is very good.
The location is great: on one hand, it’s practically in the city center, and on the other hand, it was completely quiet with no noise at all.
The Wi‑Fi also worked flawlessly.
I can’t think of anything significant that could be mentioned as a negative impression.
9 / 10Outstanding·Mar 2026
Location and dimension of the room (it was huge)
Swimming pool was dirty
10 / 10Outstanding·Feb 2026
We really enjoyed our stay - special mention to David whose first day was when we arrived. His service, helpfulness and friendliness were truly exceptional, he's a remarkable guy.
6 / 10Average·Dec 2025
Location is good
The hotel feels a bit run down. The pool was dirty, the ‘kitchen’ sucks ( one of everything and the hotplate could not even boil eggs). One bed was firm on one side and sagged on the other which made it feel like sleeping on a incline and caused back problems.
$$$$
Top rated by guests
8.5Excellent
(405 Ratings)
"We really enjoyed our stay - special mention to David whose first day was when we arrived. His service, helpfulness and friendliness were truly exceptional, he's a remarkable guy."
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