Astoria Lucerne
About this hotel
Upscale hotel, walk to Chapel Bridge Along with 4 restaurants, this smoke-free hotel has a nightclub and 3 bars/lounges. WiFi in public areas is free. Additionally, a health club, a rooftop terrace, and a coffee shop/cafe are onsite. Astoria Lucerne offers 252 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers and hair dryers. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided daily. Recreational amenities at the hotel include a health club.
Amenities
Air conditioner
Internet / Wifi
Laundry
Gym / Fitness Center
Map of Lucerne
Hotel in Lucerne
Reasons to book
Includes essentialsAir conditioner, Internet / Wifi, Laundry and more
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Reviews
4.2/5.0
Excellent(541 Reviews)
4.0
Astoria Lucerne is a perfectly adequate hotel. The room furnishing/decoration is on the sparse side, however. My family had two separate "superior twin room". There was a desk, desk lamp, and armoire. The armoire had a couple very small shelves to place a pair of shoes and maybe a few items of folded clothing. A little nook next to the desk to place a single check-in size bag. There was no dresser to place clothes into. The bathroom size was adequate, but very little counter space to place your toiletries. The rooms could benefit from more electrical outlets, but this is a common fault of most hotels. The carpet could use some deep cleaning. The location is good. 7 minute walk to the Lucerne Train Station, 5 minutes to Chapel Bridge.
The Thai Garden restaurant is underwhelming. I live in Los Angeles where there is a plethora of wonderful Thai restaurants. Unfortunately, the Thai Garden restaurant inside the Astoria Lucerne Hotel was substandard in food quality, not to mention extremely overpriced. Yes, I understand that Thai food is somewhat rare and considered exotic in Switzerland. But a simple dish of Pad Thai does not warrant a 50 CHF ($60 USD) price tag in my opinion. Even in Los Angeles where cost of living is almost as high at Switzerland, pad thai does not come anywhere close to that price tag. But, if the supply-demand curve for Thai food in Lucerne dictates that price, then so be it.
The breakfast buffet was very good. No complaints here
5.0
The bathroom has a sliding door, slide right to left to close. Some reviewers missed this 😄
5.0
Shuki Sherpa was very helpful and did a wonderful job of cleaning my room. She was also very kind and took the time to answer a few questions for me.
Jessica was very kind, personable, and professional when `I checked in.
5.0
very confortable stay and great breakfast
4.0
The staff was friendly. The rooms were nice and clean. The breakfast was well stocked and the offerings were good not great. The hotel was a short walk from the water, town and train station. There were several restaurants close by and a nice rooftop bar. I’m not sure the hotel was worth the higher cost because nothing made it stand out from any other hotel.
2.0
Its more of business/city hotel. If you there on Saturday there is nightclub on the roof.
4.0
Good
3.0
Very nice place, great rooms and very good and friendly staff.
1.0
ACs in the room don’t work - it’s terribly hot. Hotel staff are unable to fix the problem. The ladies in the breakfast room don’t let you dine peacefully, they come to your table every 3 mins asking to clear the plate as if they have some target to get rid of guests as soon as possible. Vegetarians, please note there are no options besides fruits and one eggless bread. They don’t even keep hash browns or mashed potatoes or varieties of cheese - they only have eggs and some meat. On day 1, no housekeeping came in the room inspite of leaving the cleaning sign in front of the door. On the day of checkout, they completely invaded our privacy and since 8 am, entered our room 4 times without our consent and without us putting a sign to clean the room. Even a 1 star hotel wouldn’t do that and imagine a 4 star doing it. Housekeeping lady showed no sign of being sorry and continued to enter the room after just one knock and no reply from us. I can understand this if it was 12 PM but definitely not 8 am when guests are on holiday!!
1.0
Very noisy room, empty minibar,
2.0
Very clean, but soulless, a mess of a hotel - 3 former stand alone buildings knocked into one. It is a maze of staircases and difficult to navigate. Resident breakfast area is not the same as resident coach party guests - who seem to dominate the clientele. Be careful to chose the right breakfast room. Heating in the hotel is minimal. Very cold in the bedrooms at night. The hotel is set at 20 degrees and you can add 1 degree to this in your room. No extra bedding if you are cold. There are other hotel options in the same area. Only use this hotel as a last resort.
4.0
the hotel is located in a great location, the room is of a good size and clean, but the view from the window was just against the wall, I expected a better breakfast
10.0
Our stay at hotel Astoria was very nice. The room was spacious and the bathroom had plenty of counter space for my cosmetics. I enjoyed the Nespresso in the room.
The location was perfect. We could walk wherever we needed to in a short amount of time.
The staff were very friendly and helpful.
2.0
It has a great location but it's not worth the price. It's fairly no-frills busunessy style hotel. The rooms don't have a proper wardrobe. The gym is so small it's not worth calling it a gym.
The staff are friendly and ready to help with the basics. None of the associated restaurants and bar let you put your bill on the room number.
It only has one lift that serves many floors and rooms.
At breakfast you need to hold on to your plates the far too many syaff are so eager to clear away.
1.0
Music from bar on property very loud. Could not sleep even with earplugs.
4.0
Advertise they have gym, but only 5 cardio machine, and one weight machine. No free weights. Anymore than 2 people, and gym would be crowded. Very disappointing.
5.0
Nice place and breakfast was fabulous!
5.0
Lovely
1.0
The air conditioning does not work. I even complained at the front desk and asked for it to be fixed while we were away, but we came back to a poorly-functioning air-conditioner. The room felt extremely stuffy and had a very heavy smell. There are several other hotels closer to the train station I would recommend. The breakfast was not good. Very basic options, and one of the boiled eggs I opened was spoiled.
4.0
rooms are clean and beds are comfy. The way that showers are built can really limit your movement and are somewhat dangerous.
Over the weekend there is a club on top of the building, you can hear the music up until 3 am. If you are a light sleeper do not book this hotel on those days.
The setup for the breakfast is quite messy during high season.
3.0
As always service delivered on expected level of profesionalism.
3.0
This hotel did not seem like a 4 star hotel to me. It also didn't appear much like its pictures. It had an odd lay out, like it had been an apartment building or something else at one time. We had problems with not being able to shut the cold air off no matter the directions from the staff. The bathroom didn't have a door to it and was separated from the sleeping area only by a glass partition that let light in . My husband became sick while here and the desk was unable to help find a doctor or assist me in figuring how to get a line out to call our travel insurance.
1.0
The worst experience in my life. We booked this hotel because we thought paying north of £300 for a room would guarantee a good experience. Room was so small, no fridge and no coffee machine. What's worse, when we went for breakfast we put do not disturb sign on the door. When we returned from breakfast, surprise surprise, cleaning ladies were in full swing in our room, sign on the floor. When we complained at reception they didn't want to know. And that breakfast, wow don't get me started, I've never seen worse. Ibis budget can do better for £50 a night.
5.0
Updated rooms , convenient location , few restaurants to choose from and very nice roof top bar .
5.0
Got us to our room early along with our traveling partners. Room was great. One of the front desk people hooked us up with cutlery and plates so we could enjoy some local breads and cheeses
4.0
Excellent location. 5-7 mins to the main train station, old town and all the tourist attractions. Sound proof room. Beds were quite hard.
1.0
This is very bad hotel. Air-conditioning doesn't work and no towels. I had to call few time to have them bring me towels. I wouldn't spend money here.
5.0
Great Location
5.0
Great Location
5.0
The hotel is in a great location, close to train station yet away from the hustle and bustle. I like how the hotel feel secluded the moment you enter the building. The hotel have its restaurants (although I haven’t tried them), the convenience of having them in the building is a plus. The hotel room is good size for EU, very clean, with comfortable mattress I must say! (for someone like me who’s got an achy back if mattress does not support well). Great breakfast too! Highly recommend Astoria Hotel Luzern!
3.0
Fantastic only problem due to lack of guests on our final day we were moved to another hotel
4.0
Actually, when we arrived at Astoria - it was closed due to COVID and referred us to their sister hotel, Renaissance Hotel two blocks down. Our reservation was there & that's actually what I rated. Other than wishing we had known about the hotel change, we very much enjoyed our stay.
5.0
Everything at Astoria Hotel was great! Staff only wanted to make you happy and were extremely helpful! Astoria has multiple restaurants on-site without you having to leave the hotel. I discovered the Coffee Shoppe late in our trip and wish I had tried it earlier! Can’t say enough good things about the Astoria!
2.0
We stayed here for 2 nights, out of which Internet was operating for only the first 8 hours. The answers of the reception started with an estimation of 10-20 minutes and gradually grew to: "we have no idea why and when" very annoying from a hotels charging around 200$ a night.Then we asked for a kettle, to which the answer was - we do not have kettles. Firsttime I get this answer in a hotel. However I was shown the way to a vending machine in the hotel, where one can purchase hot water for 1 SFr. Not a lot of money but a big disappointmentThe hotel is too big and moving between the rooms to the restaurants is annoying. I would not recommend this hotel to a good friend
3.0
A great Stay!
3.0
This is one of the best hotels we've ever stayed in. The location, the hotel and the room were brilliant. The breakfast was also delicious with a good variety. We'd definitely stay here again.
2.5
This is one of the best hotels weve ever stayed in. The location, the hotel and the room were brilliant. The breakfast was also delicious with a good variety. Wed definitely stay here again.
5.0
The surroundings and it’s rooftop. Great places around
5.0
The hotel is in the attraction area of lucerne bars restaurants around the property
2.5
Really nice hotel in great location. Got a free upgrade when we arrived and it then included a nespresso machine with free pods to use! Large spacious room well kitted out. Good breakfast large variety! Expensive but it is Switzerland so you have to expect that but was one of the moderately inexpensive options
FAQs
How much does this hotel cost compared to others in Lucerne?
The average price for a rental in Lucerne is $132 per night. This rental is $191 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Astoria Lucerne. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Astoria Lucerne pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Astoria Lucerne?
We found 4 amenities for this rental. This includes air conditioner, internet / wifi, laundry, and gym / fitness center.
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