An unpretentious lovely calm oasis with friendly staff who couldn’t do enough

initially unaware of room upgrade. Room wonderful, spacious with back up of excellent service from staff. Conveniently located within old town near to Cathedral and myriad of restaurants and shops. Staff welcoming, friendly and eager to help in any way possible. Will consider again if returning to holiday in Palma

We stayed at the hotel for 4 nights and thoroughly enjoyed our time there. The room we had was huge, beautifully decorated, bright and extremely comfortable. All of the staff were friendly and helpful and did everything in their capacity to make sure we had a wonderful time. The location of the hotel was exceptional, we were able to walk almost everywhere. I would highly recommend the hotel and look forward to our next with there.

We stayed at the hotel for 4 nights and thoroughly enjoyed our time there. The room we had was huge, beautifully decorated, bright and extremely comfortable. All of the staff were friendly and helpful and did everything in their capacity to make sure we had a wonderful time. The location of the hotel was exceptional, we were able to walk almost everywhere.I would highly recommend the hotel and look forward to our next with there.

Very pleasant staff. Definitely would recommend this place to anyone. We stayed in the Rose suite and it was perfect. Also had a beautiful balcony.

Very pleasant staff. Definitely would recommend this place to anyone. We stayed in the Rose suite and it was perfect. Also had a beautiful balcony.

Beautiful hotel in a super central location. My only wish is if the staff could have given us some good recommendations for restaurants / cafes when we asked, otherwise it was a wonderful place and I would definitely stay again!

Beautiful hotel in a super central location. My only wish is if the staff could have given us some good recommendations for restaurants / cafes when we asked, otherwise it was a wonderful place and I would definitely stay again!

Very nice an charming hotel in the Centre; only parking is not possible at the hotel

Beautiful building in an excellent position and very high quality staff

Maybe i an being a bit harsh with my rating, especially staff friendliness. On the whole the staff were extremely pleasant. The main thing that let our stay down was service at breakfast on the 2nd morning of our stay. We waited over half an hour and eventually had to seek the waitress out and ask if we could order some eggs. When they eventually arrived they were cold and undercooked. But our main complaint is that the waitress was very offhand to the point of rudeness. Maybe this coloured my impression of the hotel too much but it really was an unpleasant experience. Overall the hotel is in a lovely building and well located. Very clean and beautifully furnished but I expected better views and facilities. A few shortcomings so I think overpriced for what you get .

Maybe i an being a bit harsh with my rating, especially staff friendliness. On the whole the staff were extremely pleasant. The main thing that let our stay down was service at breakfast on the 2nd morning of our stay. We waited over half an hour and eventually had to seek the waitress out and ask if we could order some eggs. When they eventually arrived they were cold and undercooked. But our main complaint is that the waitress was very offhand to the point of rudeness. Maybe this coloured my impression of the hotel too much but it really was an unpleasant experience. Overall the hotel is in a lovely building and well located. Very clean and beautifully furnished but I expected better views and facilities. A few shortcomings so I think overpriced for what you get .

Your surroundings at this hotel will be exquisite. The complimentary breakfast in the garden was a highlight for us. We received a warm welcome with cava when we arrived and However, we soon discovered the air conditioning in our room did not work. The temperature in our room was in the 80s and our window was right above a busy street with a row of bars and restaurants so keeping it open meant noise all hours of the night. We called the first night at 2am and they moved us to a new suite and told us they would fix it or move us to a new suite in the morning. The following day maintenance came and we went out on a day trip. When we returned we asked about the air conditioning and was told it was fixed. We went to our room and the window was open. The room was still quite hot. When we left for dinner at 9:30 we stopped at the desk and they turned down the temperature for us. When we returned back to our room at 11:30pm the room was 80 degrees. We called and the desk told us they would turn it down again. When we told them they had already done that they told us they would call us back. At 12:30am we finally got a new room for the night. When we checked out the following morning I said something to the person at the desk about my disappointment in how this situation was handled and was told they had fixed it but must have switched it so the thermostat blew hot air instead of cold. Overall level of service did not match price.

Beautiful building and interiors. Very helpful and friendly staff. Delicious breakfasts. Located centrally to all the sights of Palma.