They offered the room to me 30-60 minutes before check in time, which was appreciated. There was a wait but once it’s my turn it’s fast and smooth. The room was spacious and well designed. The reason I did not rate it five out of five for overall rating is because I asked for a removable luggage rack in advance and it was not there when I arrived, had to ask for it againZ A glass had water in it, likely due to residual from dishwasher, did not get wiped out. All minor issues, so overall still happy with the check in. Comfortable bed, clean, well maintained and organized. My suitcase was broken in when I went out for sightseeing, asked the front desk to investigate, they said they would follow up. Unlike Belgium and Netherlands, once you are checked in, all were well prepared, they don’t find reasons or intentionally made one or two things bad so they could have a reason to come fix, they don’t bother you. Here in Italy, it’s opposite, always issues here or there, either big or small, they could not do it right beforehand, and allow you to have a no distraction stay. This hotel is good. Good staff attitude.

Absolutely beautiful hotel right by the train station and within walking distance of the center of town. Very clean and bright. A/C worked great, and nice shower. Great place for us on last night of a month's vacation.

Everything fine

Very new and clean with great staff!

I liked this property especially the staff and location. Just could Ne ever figure out the light switches. Totally confusing

Well appointed building; and very handy location walking distance to most sights; proximity to train station easy access to airport (7 mins to and fro airport in Marconi express)

Front desk staff and concierge was friendly, helpful and polite. Rest of the staff were very unfriendly. Requests took super long to be handled. Sat on a desk chair and it legs broke and there was nor sympathy or urgency to replace it. Requested joint rooms ahead of time and had to wait over and hour for room separating rooms to be unlocked.

Very conveniently located 2 minutes walk from Bologna Centrale, lots of shops and eateries nearby, and close to historic centre. The hotel itself is clean, modern, and good facilities. Water bottles are not provided, a number of supermarkets nearby to purchase from instead. The main issue was the noise levels at night. On weekday nights the hotel has a rooftop bar, so guests staying on the square side of the building must endure loud pounding music causing walls and floors to vibrate up till 1am (which they are not informed of in advance). The hotel has rebranded itself to cater for party goers, at the expense of paying guests trying to rest and sleep in peace which is a shame.

Nice hotel and good breakfast. Wish room was a little bigger but overall very nice

The location was amazing, close to the train station and close to the old downtown. The breakfast at the hotel was great with a lot of great Italian breads and pastries available. The room was super clean and quiet. I will definitely come back.

cheap amenities..no heat available..all around not ready to compete as branded experience

Perfect location, easy 10 min walk to the centre of town and very close to the central train station. Room was very nice, although was incredibly hot even in May. Temperature controls didn't allow setting to below 20c and no top sheet on the bed (just duvet) so we slept with the window open the first night which meant we got bitten all over by mosquitos. Obviously we kept them closed after that which meant poor sleep due to the heat.

The room was huge, very comfy bed

excelent

Room was of very high standards. Very clean and airy, and we loved our walk-in closet. Great bathroom. Very close to train station.

The overall service was bad. We complained because our room was extremely hot and they disable our key door.

Very nice hotel close to Bologna Centrale. Clean, and a very comfortable room. Breakfast is also tasty and extensive.

We love the NH hotels and have stayed in many throughout the EU. This has not been one of the best NH but it is not bad either. The room itself was very spacious and comfortable. The bathroom had a tub and a separate shower which was very nice, but as far as hotel chains go it is not very consistent. The bed in this one was not as good as the one in Florence and neither was the breakfast.

Great location if you are using a train. Hotel is clean. Excellent breakfast

Suggest you change your description of tge services available. The restaurant is not open in the evening nor is there room service. As a lone traveller I did not want to go out to find somewhere to eat and had to make do with a horrible toastie in the bar. I would not have chosen this hotel if I had known this

Our room was lovely, quiet and the terrace was beautiful. The room was very clean — only teeny issue was mirror not cleaned each day so I did it myself. Front desk staff were tremendously helpful and made sure we were completely satisfied. I would stay here again in a heartbeat.

everything was nice very big double beds, the biggest on out entire trip through Italy meanwhile thank you

The room was comfortable with clean bathroom. Good air-con. The breakfast was delicious - we hadn’t booked it but it was a great addition! Loved it. However, the room was very noisy as walls are paper thin. Check in service took far too long especially when we were tired and hungry after a long flight!

Clean, well located and fairly priced. A good base to explore Bologna and the region

Was a very nice stay. Perfectly clean & comfortable. Great beds.

Been staying in hotels in various places/countries as part of a 6/7 week trip and this hotel is one of the best ive stayed in. Great location near the train station. Modern. Great breakfast selection.

Really cant find fault .Staff were very helpful and friendly. The hotel was spotless. Our room was large and view over the historical square. Its really central to everything and the train station is 2 mins walk . Loads of beautiful restaurants and shops near . Thanks again for a memorable stay.

Very convenient situation for Bologna Centrale railway station, but set back from main road on quiet street. My stay was during recent heat wave - excellent air conditioning in public areas and rooms much appreciated. Excellent value for price paid.

The hotel may not be an old historic building, but it is fully equipped. From the hotel you can overview 1 of the 12 historic entrance city gates. The hotel is near Bologna train station and within walking distance of Piazza Maggiore. We had a very nice stay here.

This is a hotel in a good location. Close to railway station, shopping area and old town all within a 15 minute walk.Our room was quite small for two adults with a case each. Didn’t use the bar or have breakfast as there are so many great options close by for coffee, food and drinks.

Hotel is fair, OK. Room is not comfortable enough, no espces (closets), no espace for holding luggage, in general terms, quit basic. Not bad, but not comfortable enough.