Was nice the lady that checked us in was super nice. Only thing that I was upset about was when I purchased the room I wanted a pool for the kids while on our stay, it was on it while I selected it, then my email had a line through the pool like it wasn’t here, got here and there was a pool and we didn’t pack swimming stuff

Friendly staff

Property definitely needed to be updating. For the most part the rooms were clean. Old carpeting. Room is spacious as we had three people in the room. Two beds pull out sofa. Microwave & mini fridge! Friendly staff. Sketchy people hanging around property! Average price.

Everything was clean but fire alarm kept going off early in the evening due to dust getting in the system because they were working on the pool. One of the reasons we chose this hotel is because it had a pool and when we arrived we were told the pool has been out of service for over a year and there was almost little to no sense from management that this would be seen as something unfair or misleading to me when I booked it. The breakfast was good and they really kept up on keeping the food stocked and hot.

Property was great

All good

Rooms only had Double beds, which didn't fit our family. Pull out couch was lumpy and old as well. Didn't sleep well and that couldn't be changed. The bathroom and elevators looked and smelled moldy. Couldn't be changed due to the full capacity of the hotel. The pool was closed, no one knew why or when it would be open, such a disappointment. Breakfast was the same food every day, and was always a problem. Either coffee machines leaked, the pancakes machine broke, juice never worked, or there was hot food needing to be restocked all the time. It appeared they didn't have enough staff to keep breakfast stocked properly, which was a pain to ask every time you went to get something. I presume this is an older hotel based on the condition and the problems they are having at the moment. I sincerely hope that management does a major tear-out and up grade soon. We will not be coming back unless some major renovations are done to this building.

Hotel was clean and well lit at night. Parking was a slight problem, but they have an agreement with the hotel next store. Staff was accommodating. I would recommend this hotel to others.

Trucking company next door, otherwise nice place

The staff was friendly, and the room was comfortable, but there were roaches. Not just one or two, but a lot. When I got up to go to the bathroom in the middle of the night, the floor was crawling with small roaches. It was really disgusting. When I told the person at the desk in the morning, he said "sorry, we'll look into taking care of that," but didn't offer any other help or assistance. Not the standard of service or cleanliness that I would expect from a Holiday Inn property.

Best breakfast we've seen all week - kudos to the cook!

I booked in holiday inn and they put me in to comfort inn. Now I don’t trust holiday inn again.

Terrible experience entirely. Filthy room with mold and hair in the shower. The bedding had hair all over. Lights not working, outlets not working. This list goes on and on. Whatever you do, don’t stay here. We left early!

My stay was above average. That's saying a lot.

Overall, this was not the standard for Holiday Inn. Multiple ice machines broken or gone from floors, leaky shower, fire alarm went off for whole hotel due to burnt toast, later in morning there was a power surge to where all power went off in room. Staff was nice.

Nice stay here, not too far from downtown Indy. Definitely not on par with other Holiday Inn Express stays, but no real complaints. Fixtures in room seemed to have been broken and repaired in sketchy ways, but everything worked and was safe. Breakfast was good, though the pancake machine was "not working right now" the four days we were there. All in all, I'd stay here again.

Bed was comfortable and room was clean except the curtain by the bed was filthy. And when I say filthy, we are pretty sure it was either human feces or vomit splatters.

Decent facilities, friendly and helpful staff. I easily extended my check out time.

We booked this specifically for the pool only to find out it has been closed for almost a year. My 7yo daughter was not happy. We paid extra to stay at this hotel for the pool.

For the price I thought it would have been cleaner. Very disappointing.

Very nice for affordable price

Need to be remodeled

They made every effort to get us into room when we arrived. I wasn’t happy with room because their definition of suite and mine were miles apart. Terri Anna went out of her way to get us a room with a sofa. We wanted to watch March Madness and those channels would not broadcast on our tv.

Everything was great

Slept very well, room was clean and neat. Breakfast was very good. My morning shower was warm to Luke warm, the water never was hot at any point. I had paid for part of this room using a hotel.com gift card ($79). And my credit card for the balance $60+-. When I got home my credit card was charged $124. Not sure how this happened, I threw the gift card away since it was used up. Sure would like to know what became of my gift card balance.

Paid way too much for 2 nights and stayed in the ghetto. Had to take a cold shower on day 1, there was no hot water. Only one SLOW elevator functioning, with an expired inspection post hanging up in it (by 3 months). Lamp outlet in the room wouldn’t hold the plug, therefore couldn’t catch power to turn on the lamp. Warm refrigerator when we arrived, had to wait to unpack our cooler until the fridge cooled off. Base Tile in the bathroom basically falling off with crap repairs done. Cold breakfast the next morning since they were trying to crank out food too fast to accommodate a full hotel trying to get out at the same time (a local kids sporting event). Pool out of service. Day 2, it took me 5 attempts to get the lever to pull up to turn on the shower head before I got Luke warm water. Dirty wash cloth found with our clean towels. No functioning ice machine on our floor. Got Expired snacks out of the vending machines, after it stole our dollar and we had to go to guest services for our money back. Only bonus: Dove bathroom amenities, which were nice but not nice enough to make up for the crap stay.

When I called to confirm the stay early in the day the lady I spoke to on the phone was not very nice. I did all I was told to and then we arrived the opposite of what she said happened. The Lobby was nice and inviting however the rest of the place more rundown. The elevator was sooo slow that you were scared it would even make it up. The rooms were very bland and not updated. It stated breakfast was included but didn’t start until 7 and there was never any fresh coffee made down there.

We left and we’re told we would have a return it was so dirty and the beds weren’t even made

Was told Pool has been down for over a year but is still listed as an amenity. Sleeper sofa was mismatched and very broken down. Went and bought and air mattress to use instead.

I rented a room and they wouldn't except my debit card because my name wasn't on it. I had money but couldn't pay the $100 deposit because they refused the card every other hotel has excepted on this trip

Good overnight stay for our family. We were headed back west from visiting family.

THEY HAD NO TOWELS FOR A WHOLE DAY OR NO TISSUE LIKE NEVER AGAIN WILL I BOOK