Listing is extremely misleading and staff was basically nonexistent.
First, AC: we were not allowed to turn on AC unit in late May - they said it’s against regulation, but we confirmed this is not the case for wall mounted units.
Second, the noise: Street traffic is extremely loud despite being a quiet area and it regularly woke us up at 7am. Front door buzzes loudly every time someone uses it, all throughout the night. If anyone is talking outside the building or in the lobby, you can hear it.
Third, parking: There is no valet parking, and self parking is several minutes (450 m) walking down the street. There is nowhere to leave the car while loading and unloading bags. And there is no elevator to bring bags up and down a very large stairwell, and no one to assist.
Lastly, security and staff: We never saw a concierge or any staff on site. Bag storage did not feel secure.
The best finish to our stay was when our bags were being stored and they locked us out of the building and didn’t answer our calls for 30 minutes
4 / 10
My kids and I had a wonderful stay. The apartment was very nice and clean. Directions for checking in were clear and the staff was very helpful.
10 / 10
I did not see anyone/ employees. I did not know how to get open front door. Another guest told me to use QR code. Luckily my phone works in Florence, the first time (to get second floor access). When I called the hotel again, to reach an employee, my call did not go through. I tried to call via the website and using country code, no luck. I wish I had known prior, about how to access entry into the hotel.
8 / 10
Wondering staff. Apartments need updating and bathrooms are barely functioning. One had no hot water. Needs a paint job and updated cleaning and bathrooms
I did not see anyone/ employees. I did not know how to get open front door. Another guest told me to use QR code. Luckily my phone works in Florence, the first time (to get second floor access). When I called the hotel again, to reach an employee, my call did not go through. I tried to call via the website and using country code, no luck. I wish I had known prior, about how to access entry into the hotel.
8 / 10Excellent·May 2025
Wondering staff. Apartments need updating and bathrooms are barely functioning. One had no hot water. Needs a paint job and updated cleaning and bathrooms
10 / 10Outstanding·Mar 2025
Loved every detail! Great communication with staff!
5 / 10·Jan 2025
I really recommend this place. Our room was clean and nice. The location is perfect that we could walk 15 minutes to center and historic places. The staff was really supportive. They helped us about our early check in and gave clear instructions before our arrival. We could leave our luggages after check out to visit more places. We found free snacks and coffe in our room. If I visit Florence again, I definitely choose this hotel again
While you're here, you can enjoy all the comforts of home and more, including free WiFi and a flat-screen TV, as well as a bidet and a coffee/tea maker. Other amenities include laundry facilities, towels, slippers, and an electric kettle.
Amenities
Air conditioning
Non-smoking
TV
Coffee/tea maker
Balcony/Terrace
WiFi/Internet
Minibar
No pets allowed
Kettle
Laundry services
Free toiletries
Towels
Safe
Hairdryer
FAQs
Is parking included with this townhouse?
Parking is not specified as an available amenity at My Guest In Florence. For more information, we encourage you to contact the property about where to park.
Is there a pool at this townhouse?
We didn’t find pool listed as an amenity for this townhouse. It may be worth double checking if a pool is important for your stay.
Is My Guest In Florence pet friendly?
Unfortunately, this townhouse is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at My Guest In Florence?
We found 14 amenities for this rental. This includes air conditioning, non-smoking, tv, coffee/tea maker, and balcony/terrace.
"I did not see anyone/ employees. I did not know how to get open front door. Another guest told me to use QR code. Luckily my phone works in Florence, the first time (to get second floor access). When ..."
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this townhouse rental
While you're here, you can enjoy all the comforts of home and more, including free WiFi and a flat-screen TV, as well as a bidet and a coffee/tea maker. Other amenities include laundry facilities, towels, slippers, and an electric kettle.
I did not see anyone/ employees. I did not know how to get open front door. Another guest told me to use QR code. Luckily my phone works in Florence, the first time (to get second floor access). When I called the hotel again, to reach an employee, my call did not go through. I tried to call via the website and using country code, no luck. I wish I had known prior, about how to access entry into the hotel.
8 / 10Excellent·May 2025
Wondering staff. Apartments need updating and bathrooms are barely functioning. One had no hot water. Needs a paint job and updated cleaning and bathrooms
10 / 10Outstanding·Mar 2025
Loved every detail! Great communication with staff!
5 / 10·Jan 2025
I really recommend this place. Our room was clean and nice. The location is perfect that we could walk 15 minutes to center and historic places. The staff was really supportive. They helped us about our early check in and gave clear instructions before our arrival. We could leave our luggages after check out to visit more places. We found free snacks and coffe in our room. If I visit Florence again, I definitely choose this hotel again
$$$$
Top rated by guests
9Outstanding
(125 Ratings)
"I did not see anyone/ employees. I did not know how to get open front door. Another guest told me to use QR code. Luckily my phone works in Florence, the first time (to get second floor access). When ..."
While you're here, you can enjoy all the comforts of home and more, including free WiFi and a flat-screen TV, as well as a bidet and a coffee/tea maker. Other amenities include laundry facilities, towels, slippers, and an electric kettle.
Amenities
Air conditioning
Non-smoking
TV
Coffee/tea maker
Balcony/Terrace
WiFi/Internet
Minibar
No pets allowed
Kettle
Laundry services
Free toiletries
Towels
Safe
Hairdryer
FAQs
Is parking included with this townhouse?
Parking is not specified as an available amenity at My Guest In Florence. For more information, we encourage you to contact the property about where to park.
Is there a pool at this townhouse?
We didn’t find pool listed as an amenity for this townhouse. It may be worth double checking if a pool is important for your stay.
Is My Guest In Florence pet friendly?
Unfortunately, this townhouse is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at My Guest In Florence?
We found 14 amenities for this rental. This includes air conditioning, non-smoking, tv, coffee/tea maker, and balcony/terrace.
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