The staff are nice y respectfully but room smells like dirty pipes, when we got ready to go sleep around 10:30 pm, I saw something moving in my husband bed and I wake him up I said is a roach moving, I run to restroom and got a pease of paper and it was a bed bug full of blood my husband went to talk to the night attendant lady's and ask is they can moved us to another room and they did it was cleaner than the other, only the blanket in one of bed was dirty, they move us from room 223 to 205. I guest this is the last time staying here, is sad because it use to be a nice and clean hotel.

It was a very convenient location for my needs and the best value in the area.

I’ve had stay at this place several times and the experience has been average leaning towards bad. Dirty sheets, leaking sink. They switched me to a new room, A/C in the second room didn’t work so I was moved again to a third room. I spent over an hour in the process of finally settling down. Kids running around the hallway area and noisy when trying to take a nap during the day. Parking was terrible since they don’t have enough space for all guest, blocking me 2 times and me blocking others( asked to do so by staff) and having to hand my keys to front desk so they can move it when needed. Staff was good this time but as a business I was disappointed. It may be my last time staying at this place unfortunately.

First day people talking in the hallway, kids running and screaming. Couldn’t have a quiet evening had to call the front office to let them know what was going on. Door to room has to be slammed shut when leaving, it will not self latch. Shower spills outside of shower leaving floor with a puddle of water.

This place never disappoints. It is a hidden gem with nice places to go nearby makes it an even better experience every time!!! Is a little noisy but other than that you're far away from all of the boulevard noise.

Nice place to stay

I have stayed in this prop. before. This is our first time post-pandemic. Check in was easy and seamless as always. The receptionist on Fri. evening was polite enough but not friendly at all. Sat. evening we found out there is a small brewery 2 doors down complete with a food trailer, tables, chairs and even parking. A plus to this property. We enjoyed it very much. Ask to never get room in rear, neighbor has 3 dogs who will wake you up at 7 a.m., every damn morning. The pillows will need to be replaced, they're as flat as tortillas. We requested two more which took 24 hours to arrive. I want to believe they were ordered made as soon as requested. The raspados (shaved ice) Soriana and Calimax markets always serve the purpose. Los Panchos restaurant, about 8 mins. from the hotel serves a pretty decent breakfast for the buck. Parking in rear comes with an attendant. Traffic has gotten markedly worse. Cops are pulling people over by the hands full these days. Watch out. Otherwise, a pretty successful trip.

Excellent service thanks so much

The key card did not work when I attempted to access the room. The hand towel was dingy and musty smelling. Upon leaving I forgot to return the remote to receive my $20.00 dollar deposit that is required and when retuning to the room to retrieve the remote, the keycard still had not been activated; Clerical staff did not apologize nor did they offer to retrieve the remote as it was their fault for not activating the keycard and having to return to the room to retrieve the remote a 2nd time.

The room was fine, but sheets were stain, and Staff not very friendly.

Very mean stuff members, and they did give us a very hard time with everything, and the actitudes from the receptionist in all shifts was very un respectful persons. Cooks, housekeeping and every other employee was very nice and kind.

No water cups no coffee to noise in hallways

Hotel dos not offer extra pillows or blankets. Blankets had stains and dirty. Small trash cans in the room and limited supplies ( shampoo, conditioner, towels).

It's ok property but it could be better with noise coming outside. Be careful of booking it outside the 3rd party (Expedia, etc.) There's hidden pay like insurance protection that will bump the actual price. Better booked other higher tier hotel within TJ for the price.

I have stayed here before with no problem, the place is quiet and very near to a main street.

Great place to stay.

Rooms are nice, friendly staff, i liked it so much I am staying an extra night but remember it’s TJ

Very clean and organize !!!

That is quiet and away from the main stree and is very clean.

the towels and linens are very old ans smelly.

Everything is nice and clean

Very safe area

Really nice place to chill and for the price can’t beat also a store near by helps with saving on any supplies and food or drinks about a block away

Need better custoMer service. Very loud.

It never disappoints, always clean and fresh.

The place very clean and easy to find

It's a very clean and comfortable place to spend the night in Tijuana.

Staff always rude. The customer service representatives are rude, mad, and treat you with no manners. Need better customer service.

Friendly helpful staff. Hotel well maintained. Easy access to resturants and shopping.

This was a surprise when we got there. Very clean and updated. I enjoyed having room service available as well.

I really like this hotel is always clean, the staff is friendly and the food is good

We found bed bugs in the beds and when we asked for a refund they told us there was nothing they could do.