Kuoom failed at the things that matter most when you are deep in the Serengeti: a comfortable place to sleep, safe ventilation, privacy and basic hygiene.
We paid for five nights and left after one. Despite not being refunded. The accommodation is a plastic dome structure with wooden beams, no proper ventilation and no practical way to cool it during the day. It became brutally hot, airless and difficult to breathe in. The only opening we found was a tiny zipped plastic section near the bathroom area, with no insect mesh, meaning guests must choose between extreme heat or opening the place they sleep to mosquitoes (potentially malaria mosquitos), tsetse flies and other insects.
The bathroom layout was also unacceptable. The toilet and shower area are directly behind the bed with no door, so there is no privacy and every sound and smell is shared inside the accommodation.
At over USD 700 per night for four guests in a Deluxe Quadruple Room, there was no fridge, no tea or coffee facilities, and from what we saw, the dome accommodations appeared essentially the same, regardless of how the categories are worded.
The property is unfenced and open to wild animals. Guests are not permitted to leave their room without waiting for hotel staff; and large animal dung, likely buffalo, was left uncleared during our stay. The restaurant raised further hygiene concerns: poor food, ignored dietary requirements, dead insects at the tea and coffee station, wet lumpy sugar, a rusted instant coffee tin and a dirty public toilet.
After asking an online question (and before booking), we received a sales call using words such as luxury, high-end, five-star and premium. That matters because the stay delivered the opposite.
I have read Kuoom’s replies to negative reviews (please scroll and see for yourself), so I am keeping this factual and limited to what we personally experienced. Once you arrive this deep in the Serengeti, leaving is difficult and expensive. Kuoom will not refund.
10 / 10
Very pleasant and I’m looking forward to visit again
Everything and mostly the environment, I’m into a nature and bushy places , in the middle of nowhere kinda lodges and this was one of them .. and the staffs topnotch , warm welcoms , very pleasant hospitality…. Kelvin and his staffs went out of there way to make me comfortable,thank you guys so much .
Nothing at all
9 / 10
Stunning place & lovely attentive staff
Stunning location and cool set-up. We loved the view of the sunrise over the Serengeti through our dome windows. We also had the best sleep in a long time, extremely comfortable bed and bedding
The ventilation inside the dome needs some attention as it gets hot as a sauna during the day.
Staff is extremely kind, yet a bit unexperienced
10 / 10
Beautiful place , definitely coming back
The place was very much to my liking , surrounded by nature and wildlife which is perfect for your escape.
The staffs were amazing from security guards to kitchen , wonderful people. The manager Kelvin did everything to make sure I was comfortable and enjoyed my stay there . Thank you so much
Expérience insolite très cool !
Chambre confortable avec vue incroyable.
Mention spéciale à Amos pour le service super.
10 / 10Outstanding·May 2026
Everything and mostly the environment, I’m into a nature and bushy places , in the middle of nowhere kinda lodges and this was one of them .. and the staffs topnotch , warm welcoms , very pleasant hospitality…. Kelvin and his staffs went out of there way to make me comfortable,thank you guys so much .
Nothing at all
9 / 10Outstanding·May 2026
Stunning location and cool set-up. We loved the view of the sunrise over the Serengeti through our dome windows. We also had the best sleep in a long time, extremely comfortable bed and bedding
The ventilation inside the dome needs some attention as it gets hot as a sauna during the day.
Staff is extremely kind, yet a bit unexperienced
10 / 10Outstanding·May 2026
The place was very much to my liking , surrounded by nature and wildlife which is perfect for your escape.
The staffs were amazing from security guards to kitchen , wonderful people. The manager Kelvin did everything to make sure I was comfortable and enjoyed my stay there . Thank you so much
Offering mountain views, Kuoom Serengeti in Robanda offers accommodations, a terrace, a restaurant and a bar. The lodge features both WiFi and private parking free of charge.
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Bar
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Fireplace
Family friendly
Safe
Key access
Housekeeping available
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this nature lodge has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this nature lodge?
Parking is not specified as an available amenity at Kuoom Serengeti. For more information, we encourage you to contact the property about where to park.
Is there a pool at this nature lodge?
We didn’t find pool listed as an amenity for this nature lodge. It may be worth double checking if a pool is important for your stay.
Is Kuoom Serengeti pet friendly?
Unfortunately, this nature lodge is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Kuoom Serengeti?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, bar, and balcony/terrace.
"Everything and mostly the environment, I’m into a nature and bushy places , in the middle of nowhere kinda lodges and this was one of them .. and the staffs topnotch , warm welcoms , very pleasant hos..."
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this nature lodge rental
Offering mountain views, Kuoom Serengeti in Robanda offers accommodations, a terrace, a restaurant and a bar. The lodge features both WiFi and private parking free of charge.
Expérience insolite très cool !
Chambre confortable avec vue incroyable.
Mention spéciale à Amos pour le service super.
10 / 10Outstanding·May 2026
Everything and mostly the environment, I’m into a nature and bushy places , in the middle of nowhere kinda lodges and this was one of them .. and the staffs topnotch , warm welcoms , very pleasant hospitality…. Kelvin and his staffs went out of there way to make me comfortable,thank you guys so much .
Nothing at all
9 / 10Outstanding·May 2026
Stunning location and cool set-up. We loved the view of the sunrise over the Serengeti through our dome windows. We also had the best sleep in a long time, extremely comfortable bed and bedding
The ventilation inside the dome needs some attention as it gets hot as a sauna during the day.
Staff is extremely kind, yet a bit unexperienced
10 / 10Outstanding·May 2026
The place was very much to my liking , surrounded by nature and wildlife which is perfect for your escape.
The staffs were amazing from security guards to kitchen , wonderful people. The manager Kelvin did everything to make sure I was comfortable and enjoyed my stay there . Thank you so much
Nothing at all , loved everything
$$$$
Top rated by guests
8.3Excellent
(52 Ratings)
"Everything and mostly the environment, I’m into a nature and bushy places , in the middle of nowhere kinda lodges and this was one of them .. and the staffs topnotch , warm welcoms , very pleasant hos..."
Offering mountain views, Kuoom Serengeti in Robanda offers accommodations, a terrace, a restaurant and a bar. The lodge features both WiFi and private parking free of charge.
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Bar
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Fireplace
Family friendly
Safe
Key access
Housekeeping available
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this nature lodge has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this nature lodge?
Parking is not specified as an available amenity at Kuoom Serengeti. For more information, we encourage you to contact the property about where to park.
Is there a pool at this nature lodge?
We didn’t find pool listed as an amenity for this nature lodge. It may be worth double checking if a pool is important for your stay.
Is Kuoom Serengeti pet friendly?
Unfortunately, this nature lodge is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Kuoom Serengeti?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, bar, and balcony/terrace.
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